Tips: Traveling to Mayo to get medical care safely during COVID-19

Posted by Colleen Young @colleenyoung, May 6, 2020

Medical needs don’t go dormant and wait for the current pandemic to pass. People still need cancer treatment, heart surgery, diagnostic procedures, joint replacements, lung assessments, wound care and compassionate care. Some medical needs can be met through telemedicine, but certainly not everything.

Compassionate care at Mayo Clinic COVID-19

Postponing nonessential appointments and surgeries in March allowed time to increase Mayo Clinic’s COVID-19 testing capabilities. Mayo Clinic hospital and intensive care capacity meets and exceeds the current projected needs for COVID-19 patients, due to a revised, smaller expected COVID-19 peak. With these important favorable developments, Mayo Clinic is ready to safely treat patients whose care was delayed, in adherence with federal and state executive orders and guidance. Mayo is also welcoming new patients, and able to offer more phone and video visits to new and established patients. Read more about the new precautions Mayo added to minimize risk of COVID-19 transmission

What can you do to stay safe when:

  • Going to the hospital for appointments
  • Traveling to a hospital out of your local area
  • Staying at a hotel
  • Getting food

What are your tips?

@mayofeb2020

@rosemarya. It is wonderful to hear that you had a great experience even with travel through all the states. Yes, you are correct, we HAVE control over how we act during this stressful time. Statistics have shown that face masks are very important. In US, the death toll is over 116 thousand. In Japan, it's 920. Death per million in US 351 and Japan 7. In Japan its not unusual to see people wearing masks even before covid. It is customary to have it on if one has a cold or not feeling well. This is a courtesy and preventative measure. My county has lifted the mandatory mask requirement, major shopping centers, gym, hair salons and stores are opening. Even Disneyland plans to open next month. I will continue to wear my mask if I have to go anywhere. I don't really care if people give me strange looks. My health is in my hands, and I will continue to do whatever I can to keep myself safe.

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I wear one too,regardless of the looks I get from others. Health first! Good for you❤️

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@migizii

Would you recommend a hotel in Rochester as I have an appointment on July 1st and need to be there so early that I will have to spend the night on 6/30? I usually stay with my in-laws but they do not follow guidelines at a level I agree with for my needs.

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@migizii, My husband and I usually stay at the Brentwood Inn on 4th Ave NW. It is clean, quiet, free parking, and has subway access directly to the clinic. An added bonus for us is that it is near the entrance to the Charlton labs where I begin my day.

You might want to contact the free Concierge Service at Mayo Rochester. I used the chat line as I was planning our trip, very helpful with my restaurant questions and other updates that I wanted to know.
Here's how to contact them during Central time business hours.
* Phone: 507-538-8438
* Live Chat: https://www.mayoclinic.org/patient-visitor-guide
* Email: concierge@mayo.edu

In advance, be aware that there is lots of road work in downtown Rochester. . Broadway is closed from 2nd St SW to Civic Center Drive. Detours are well marked

You have made me laugh! Along I-39 in Illinois, there were lighted overhead signs with COVID19 messages. Here is one that I remember reading. "You sure look good in that mask".
A tip that I learned from my opthamalogist here at home was to put a small piece of tape on the underside at the top of nose my homemade mask so it would stay in place when I talked. So I tried it, I took a small piece of some surgical tape and doubled it over so it was sticky on both sides, and It worked! No more slipping down my face.

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@migizii

Would you recommend a hotel in Rochester as I have an appointment on July 1st and need to be there so early that I will have to spend the night on 6/30? I usually stay with my in-laws but they do not follow guidelines at a level I agree with for my needs.

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@migizii I don't know if you need a hotel room with a full kitchen. The hotels within walking distance of the Mayo campuses are usually a bit more expensive. Most of the hotels have a shuttle service (this hotel does too), although I don't want to be on public transportation with other people. If you have a car and can drive yourself to the Mayo parking ramp, I recommend the Townplace Suites by Marriot. The rate for Mayo patients was $99 per day. It is a couple exits north of Saint Mary's Hospital on Rt 52 and St. Mary's is about a mile from the Gonda/Mayo/Charleton buildings. The rooms were clean and fairly large.

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@rosemarya

@migizii, My husband and I usually stay at the Brentwood Inn on 4th Ave NW. It is clean, quiet, free parking, and has subway access directly to the clinic. An added bonus for us is that it is near the entrance to the Charlton labs where I begin my day.

You might want to contact the free Concierge Service at Mayo Rochester. I used the chat line as I was planning our trip, very helpful with my restaurant questions and other updates that I wanted to know.
Here's how to contact them during Central time business hours.
* Phone: 507-538-8438
* Live Chat: https://www.mayoclinic.org/patient-visitor-guide
* Email: concierge@mayo.edu

In advance, be aware that there is lots of road work in downtown Rochester. . Broadway is closed from 2nd St SW to Civic Center Drive. Detours are well marked

You have made me laugh! Along I-39 in Illinois, there were lighted overhead signs with COVID19 messages. Here is one that I remember reading. "You sure look good in that mask".
A tip that I learned from my opthamalogist here at home was to put a small piece of tape on the underside at the top of nose my homemade mask so it would stay in place when I talked. So I tried it, I took a small piece of some surgical tape and doubled it over so it was sticky on both sides, and It worked! No more slipping down my face.

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@rosemarya, Not planning a trip to Mayo, but the covid overhead sign brought a smile! Thanks too, for the sticky tape idea to hold the mask in place on the nose…no surgical tape on hand but have some electrical I will try…don't think masking or painter's tape would be strong enough.

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I am traveling to Mayo hopefully this month and these suggestions help so much. Thank you

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@nw945

I am traveling to Mayo hopefully this month and these suggestions help so much. Thank you

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It's great to hear that the first-hand, personal experiences shared are helpful. @nw945 will you be traveling to Mayo by car or plane? Do you need to stay overnight?

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We are driving by car it is a four and half hour drive. Going day early to have the Virus test and two days of testing and doctor's visits. I wasn't crazy about riding a shuttle bus, with so many people. We have been there two times and buses have been almost full. So staying downtown at the Brentwood Inn & Suites. I was happy with the price, thought it would be a little higher. Wondering if anyone has stayed there, supposely you can walk to Clinic in subway entrances. Hoping that this will work out for us.

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@nw945

We are driving by car it is a four and half hour drive. Going day early to have the Virus test and two days of testing and doctor's visits. I wasn't crazy about riding a shuttle bus, with so many people. We have been there two times and buses have been almost full. So staying downtown at the Brentwood Inn & Suites. I was happy with the price, thought it would be a little higher. Wondering if anyone has stayed there, supposely you can walk to Clinic in subway entrances. Hoping that this will work out for us.

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@nw945, Last week my husband and I stayed at the Brentwood. We like it because it is convenient, quiet, and we have always found it to be clean. This time I called in advance and had a conversation with housekeeping and was satisfied with what i was told. There is no restaurant or pool or workout area, and some people think the rooms are small. Wheelchairs are available if needed. They have free parking, too!

You are correct, it is connected to the subway so you don't even have to go outdoors if you choose. There was a entry statioin setup inside the subway so you are able to be screened before you proceed into the Mayo complex.

Mayo Clinic Rochester has a free Conceirge Service if you are wondering about additional resources for your visit. I used the chat line and it was very helpful for my specific needs.
* Phone: 507-538-8438
* Live Chat: https://www.mayoclinic.org/patient-visitor-guide
* Email: concierge@mayo.edu

What else can we do to help you as you prepare to drive to Mayo?
I hope your trip will go well for you

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@rosemarya

@migizii, My husband and I usually stay at the Brentwood Inn on 4th Ave NW. It is clean, quiet, free parking, and has subway access directly to the clinic. An added bonus for us is that it is near the entrance to the Charlton labs where I begin my day.

You might want to contact the free Concierge Service at Mayo Rochester. I used the chat line as I was planning our trip, very helpful with my restaurant questions and other updates that I wanted to know.
Here's how to contact them during Central time business hours.
* Phone: 507-538-8438
* Live Chat: https://www.mayoclinic.org/patient-visitor-guide
* Email: concierge@mayo.edu

In advance, be aware that there is lots of road work in downtown Rochester. . Broadway is closed from 2nd St SW to Civic Center Drive. Detours are well marked

You have made me laugh! Along I-39 in Illinois, there were lighted overhead signs with COVID19 messages. Here is one that I remember reading. "You sure look good in that mask".
A tip that I learned from my opthamalogist here at home was to put a small piece of tape on the underside at the top of nose my homemade mask so it would stay in place when I talked. So I tried it, I took a small piece of some surgical tape and doubled it over so it was sticky on both sides, and It worked! No more slipping down my face.

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Thanks for the information! I will look into I!😊😊😊

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@jenniferhunter

@migizii I don't know if you need a hotel room with a full kitchen. The hotels within walking distance of the Mayo campuses are usually a bit more expensive. Most of the hotels have a shuttle service (this hotel does too), although I don't want to be on public transportation with other people. If you have a car and can drive yourself to the Mayo parking ramp, I recommend the Townplace Suites by Marriot. The rate for Mayo patients was $99 per day. It is a couple exits north of Saint Mary's Hospital on Rt 52 and St. Mary's is about a mile from the Gonda/Mayo/Charleton buildings. The rooms were clean and fairly large.

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Thank you! I don’t need a kitchen but I will definitely check into it!

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I just had a blood labs test done at the local Mayo Family Clinic which was originally scheduled for March and postponed due to COVID-19. My annual exam is scheduled for next Tuesday at the Family Clinic. I was quite surprised at the COVID overkill for the appointment which should really alleviate any fears one would have. Before I went I answered five questionnaires online (one or two COVID related), then when I got to the clinic I was greeted at the door and asked all of the questions again, had my temperature taken, did the hand sanitizer routine and entered the building where the receptionist asked me the same COVID questions again. Happy to see wearing a mask was a requirement and people were seating socially distant 🙂 I also saw maintenance folks with a tape measure rearranging chairs and tables. Really looking forward to my doctors appointment next Tuesday. I've already made a list of questions to take with me about ongoing health problems. Sigh…not looking forward to getting a new doctor who I'm sure will be introduced to me by my pcp Tuesday. It's all about change and the unknown – I like the doctor I have and what will the next one be like. Thank you Mayo Clinic Connect for making me a better advocate for my own health, part of which is communicating with your doctor 🙂

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@johnbishop

I just had a blood labs test done at the local Mayo Family Clinic which was originally scheduled for March and postponed due to COVID-19. My annual exam is scheduled for next Tuesday at the Family Clinic. I was quite surprised at the COVID overkill for the appointment which should really alleviate any fears one would have. Before I went I answered five questionnaires online (one or two COVID related), then when I got to the clinic I was greeted at the door and asked all of the questions again, had my temperature taken, did the hand sanitizer routine and entered the building where the receptionist asked me the same COVID questions again. Happy to see wearing a mask was a requirement and people were seating socially distant 🙂 I also saw maintenance folks with a tape measure rearranging chairs and tables. Really looking forward to my doctors appointment next Tuesday. I've already made a list of questions to take with me about ongoing health problems. Sigh…not looking forward to getting a new doctor who I'm sure will be introduced to me by my pcp Tuesday. It's all about change and the unknown – I like the doctor I have and what will the next one be like. Thank you Mayo Clinic Connect for making me a better advocate for my own health, part of which is communicating with your doctor 🙂

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What's really a surprise is that I usually wait a couple of days to get the test results. I received an email from my Mayo Clinic Portal at 9:18 AM and the blood test was done at 8:30 AM. My fasting glucose was 104 down from 137 last year. Probably still marginal but I'm a work in progress 🙂

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