Get Started on Connect

Welcome to Mayo Clinic Connect, an online community where you can share your experiences and find support from people like you. Ask questions. Get answers. Connect.

Here are easy step-by-step instructions to help you get started.

How to Join Mayo Clinic Connect

  1. Click the “JOIN” button in the top right corner.demo join buttonOn a mobile device, click the Menu symbol, then click "Register". Connect mobile menu
  2. Choose a username. Your username is the nickname that represents you and that other members will see. Use only letters and/or numbers for your username. You do not have to use your real name if you wish to remain anonymous.
  3. Enter your email address and choose a password.
  4. Keep the “Opt-in to site emails” box checked so you receive alerts about activity on the site. We will not email you about things unrelated to Connect.
  5. Click “Join.”demo join button
  6. Scroll and read to the bottom of the Terms and Conditions. Then click "Agree and Join.”demo accept terms of use
  7. This will bring you to Your Profile. On this page, you can add a picture and change your settings. We’ll talk more about this later, but for now, simply click the “Do it later" button.demo do it late button

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How to Follow a Group(s)

  1. Click “DISCUSS” in the top navigation bar. Then select “Groups” from the drop-down menu.demo group drop-down
  2. Click the “FOLLOW" button of the group or groups you find interesting. As a member of that group you will receive email alerts about its activity.Demo image: How to follow a group

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How to Join a Discussion

  1. Click “DISCUSS” in the top navigation bar. Then select “Groups” from the drop-down menu. demo group drop-down
  2. Click a group that interests you.
  3. Scroll to review a list of the most recent discussions.
  4. Click the title of an interesting discussion. This will take you to the discussion thread where you can read all of the comments.
  5. To add your own comment, scroll to the bottom of the page and type your comment into the “Write your reply here…” box.
  6. Once you have written your comment, click “POST REPLY.” Join Discussion_Post Button
  7. You can also reply directly to another member’s comment by clicking “REPLY” below their comment. Join Discussion_Reply Button

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How to Start a New Discussion

  1. Click “DISCUSS” in the top navigation bar. Then select “Groups” from the drop-down menu. demo groups drop down menu
  2. Click a group that interests you.
  3. Scroll to review a list of the most recent discussions to ensure your question hasn’t already been answered.
  4. Click on the “START A DISCUSSION” button to start a new discussion. Start Discussion
  5. Give your discussion a title (maximum of 70 characters) that briefly describes your message and will help others who may want to participate find it.
  6. Type your message in the field provided and then click “CREATE DISCUSSION” to most your discussion in the group. You’ll then receive email alerts when someone posts in the discussion you created. Create a new discussion

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How to Mention Members

Just like on social media sites like Facebook, Twitter and Instagram, Connect allows you to mention other members so they are alerted to the comment.

To mention another member of Connect in a comment:

  1. Type the @ symbol and then start typing the username of the person you wish to mention. As you start to type the member’s username, Connect will automatically generate a list of members whose username matches the letters you have typed, and as you type more the list will get shorter. Sometimes it can take a few seconds for Connect to load the username options.
  2. Once you see the member you wish to mention, click their name and Connect will automatically complete the username in the post.

When you post your comment, the member’s username will appear in blue with a link to their profile and they will receive an email notification about the mention.

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How to Set Notification Preferences

Once you join Connect, you’ll start to receive email notifications about groups you follow and discussions you’ve participated in. You can change your notification preferences on your profile page by doing the following:

  1. Click the “Profile and settings” or avatar button in the top right.demo profile button
    On a mobile device, click the Menu symbol, then click "Account Settings". Connect mobile menu
  2. Select “Account Settings” from the drop-down menu.demo account settings drop-down
  3. Scroll down to the “NOTIFICATIONS” section at the bottom of the page.
  4. Choose the kinds of notifications you want to receive under the “NOTIFY ME WHEN” header. By checking the box next to each circumstance, you are telling Connect to notify you when that happens. To have the best experience on Connect and ensure you don’t miss anything important, we recommend you keep at least the bottom two boxes (“Someone replies to one of my posts in a discussion thread” and “Someone @mentions me in a post”) checked.demo notify me when
  5. Select daily, weekly or no digest emails. In the “DIGEST NOTIFICATION” section you can select how often you want to receive Connect digest emails, which are general updates on recent activity on Connect. You can also choose not to receive these digest emails.demo digest notification
  6. If you choose to receive daily digests, you can also select what time of day you’d like the emails to be delivered.demo digest delivery time
  7. There is also an option to check a box that says “ONLY INCLUDE THE SPECIFIC THREADS AND GROUPS I AM FOLLOWING IN MY DIGEST.” Check this if you want your digest emails to be specific to your activity and not include other updates from across Connect.demo include specific threads
  8. Before you finish, you can also select how often you want to receive digest emails from Champions Corner, or choose not to receive these. Learn more about how to become a Mayo Clinic Social Media Champion and the Champions Corner.demo champions digest notification
  9. Click “Save Profile.”demo save profile button

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How to Upload a Profile Picture

To personalize your profile and help other users get to know you better, you can edit your profile picture.

  1. Click the “Profile and settings” or avatar button in the top right.demo profile button
    On a mobile device, click the Menu symbol, then click “Account Settings”. Connect mobile menu
  2. Select “Account Settings” from the drop-down menu.demo account settings drop-down
  3. Scroll down to the “SITE PROFILE” section.
  4. Click the “Upload Photo” button to the right of the page under the “PROFILE PICTURE” heading.demo upload photo button
  5. Click “Choose File” to select a photo from your files. The file cannot be larger than 5 MB and must be in a JPG, GIF or PNG format.demo shoose file button
  6. Your photo will then appear in the avatar box as it will appear on your profile. Once you are happy with your photo selection, click “I’m finished. Close this popup.”demo close this popup button
  7. The popup will close and you’ll be back on the profile page. To finish, scroll to the bottom of the page and click “Save Profile.”

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More Questions?

Do you have a question that wasn’t answered here? Contact a Community Moderator.