Mayo Clinic Comprehensive Cancer Center Patient Navigators are available to provide nonclinical support to all cancer patients and their families such as assisting with access to cancer information, resources to help meet day-to-day needs, and emotional support. Patient Navigators are active members of your healthcare team, assessing and addressing immediate needs and laying the groundwork for future or ongoing support. This service is free to Mayo Clinic Comprehensive Cancer Center patients and families at any of our Mayo Clinic locations.
Mayo Clinic Comprehensive Cancer Center has both general and population specific Patient Navigators who assist all patients and disease groups. Currently, we have navigators on staff serving these communities: Hispanic/Latino, American Indian/Alaska Native, African descent, and adolescents and young adults (AYA). These populations were identified as Mayo Clinic strives to recognize the unique challenges and barriers some of our patients and their families face. As these needs are being recognized, we look forward to expanding the Patient Navigation program to ensure patients coming through the doors of Mayo Clinic can receive the timely care they need.
Patient Navigators are able to assist patients and caregivers with many needs and work very closely with the nurse navigation, social work, and financial navigation teams.
Caregiver Support: Here are some resources for the caregiver.
- Mayo Clinic Connect has an active caregiver group. Join their conversation!
- Mayo Clinic Staff offers live support groups for caregivers.
- CancerCare: Offers many different ways to connect with other caregivers whether it's online or over the phone.
- Imerman Angels: Offers a 1:1 mentoring approach to connect caregivers across the country.
Employment Concerns: Often times, employment for the patient or the caregiver is impacted by a cancer diagnosis, and the need arises for additional time away or special accommodations during treatment. Patient Navigators can help think through various options that one might consider (FMLA, disability options, work accommodations).
Financial Assistance Options: The financial difficulties associated with a cancer diagnosis may cause anxiety and stress which can complicate one's journey. A Patient Navigator will identify resources that are specific to the individual situation and assist with the application process as needed.
- Financial Toxicity and Cancer: This series of presentations will address the many factors that can contribute to financial toxicity, identify strategies to manage debts, provide tips for reducing financial burden, and outline financial resources that can help.
Insurance Concerns: Insurance can be very confusing! Many people have questions about their medical insurance, co-pays, or cancer policies and Patient Navigators are here to help guide you.
Local Community Resources: Many people are not familiar with the community options available during this time of need. These programs are not limited to but might include such things as rides for errands, meal delivery, visiting companions, and wellness community offerings.
Lodging Options: Based on specific needs, we can provide a variety of lodging options and resources, including referrals to nearby hotels and lodging programs designed to support patients with cancer and their caregivers. The options vary depending on length of stay and type of treatment. Patient Navigators will offer appropriate lodging options.
Navigating: It can be overwhelming finding your way around our cancer centers. Patient Navigators can assist with questions regarding onsite parking options, building and appointment locations and proximity to lodging accommodations, and other things to consider while at Mayo Clinic for your cancer care.
Support Resources: Navigating a cancer diagnosis can be exhausting and very stressful for patients, caregivers, and families. Patient Navigators are here to help address your needs, suggest referrals, and connect you with resources.
Transportation Options: You may have various transportation options to consider depending on the distance and how frequently you need to travel for your cancer care. These options include both ground and air.
Patient Navigators are here to serve all patients regardless of demographics. You can connect with your local Patient Navigator team by using the contact information below.