Tips on scheduling an appt with Mayo Children’s

Posted by bcjk @bcjk, Jun 8, 2018

We have been trying to schedule my daughter to be seen by Mayo Children’s Clinic since March. She has a rare condition that has confounded her local doctors and we are desperate to get her help. Friends of ours said scheduling with Mayo was a breeze but we have had endless problems. We are only allowed to deal with one scheduler who never returns phone calls and is constantly out or gone or lunch or on the other line. After months of begging for appointments we finally got a schedule and it was missing the one type of doctor our daughter really needed to see. When we called to find out what to do we were told that her whole schedule had been done incorrectly and it would likely be another month before she could get appointments. Now we’re out hundreds of dollars in irreversible travel costs and we have been told this scheduler is unavailable for days and no one else can help us. Has anyone else experienced this level of difficultly and does anyone have any tips on what we can do?

Interested in more discussions like this? Go to the About Kids & Teens Support Group.

Kanaaz Pereira, Connect Moderator | @kanaazpereira | Jul 10, 2018

Hi @bcjk,

I’m so sorry to hear about your experience with scheduling an appointment. Scheduling appointments is a complicated process, but please be assured that Mayo Clinic would want you to feel comfortable and confident about your care and your time at Mayo.

First, I’d sincerely encourage you to call the Office of Patient Experience, and speak to someone about your concerns:
Office of Patient Experience
Mayo Building, lobby level
8 a.m. to 5 p.m., Monday–Friday
507-284-4988
Staff are available to discuss comments or concerns you may have; your experience certainly sounds like something Mayo Clinic would want to act upon.

I'm tagging @jamienolson, Moderator for the Visiting Mayo Clinic group on Connect – https://connect.mayoclinic.org/group/traveling-to-mayo-clinic-minnesota/. I'm confident that she might have some more insight; please feel free to scroll through the discussions, and join any of the conversations with your concerns.

@bcjk, may I ask if you would share a few details about your daughter's condition? The Mayo Clinic Connect community is incredibly informative, and I encourage you to keep participating so that members can offer insights as well as their support about any of your concerns.
Let me know how else I can help.