Resound or Oticon?

Posted by sparklegram @sparklegram, Sun, Aug 4 9:19am

Good morning everyone. I'm getting new hearing aids and Friday I saw my audiologist. I'm testing Resound first and then I'll try Oticon. She said these two are her "go-to" brands. Has anyone had experience with these two brands, and if so, do you have an opinion about them? It's been awhile since I bought my last pair which were Phonaks. Technology has changed drastically, so the learning curve seems huge to me! I'd appreciate your thoughts and experiences.

Don't know about Resound, but Oticon is little more than an extremely high priced amplifier. They promise the world, but deliver little more than a pebble. The ONLY thing that works as they claim is the connectivity. I can make phone calls on my iPhone and listen to music from my iPhone. Other than that, I hear nothing but noise, and very loud noise at that. On top of that, Oticon doesn't really care if their expensive amplifiers work as claimed. People First, not hardly. Money First – you bet.

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My experience is that Resound is the best brand. Best clarity of individual words for me.

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I am in my fourth year with the Resound Linx hearing aids. They are the best out of all the previous hearing aids I have had in the last 19 years. The two that I help pay for through my insurance plan then, since I was working at the time, work through my mobile phone app. I purchased an iPhone so that it could work the best on the phone. My audiologist placed four different programs on the hearing aid which are displayed on the app. I turn on my hearing aids and iPhone to work the hearing aids so I can pick up phone calls, listen in a looped setting, tone down in a noisy environment, or mute out my tinnitus. I will be getting a mini mic to complement the hearing aids which I neglected to purchase at the time of the hearing aids because I didn't feel I needed it at the time. I have been losing more of my hearing so will need to have people wear the mic so I can hear their speaking into my hearing aids. Over all this has been the best investment I have ever had in my life outside of the Volkswagen Vetta which has saved my life many times. These hearing aids allow me to talk on the phone with my mom via FaceTime and to anyone as if they are right next to me. I can alter the volumes in the four programs if I need to since the thresholds have been tweaked by the audiologist to allow the changes. Its a win/win situation all around. I have mod to severe hearing loss in both ears with hyperacusis and migraine syndrome. I need to have super hearing aids that adjust and work with my tricky brain. These do that for me.

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Thank you Nurseheadshakes. So is there a difference between Resound Linx and Resound Linx Quatro 961 which is what I'm currently wearing/testing?

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@tmclain

Don't know about Resound, but Oticon is little more than an extremely high priced amplifier. They promise the world, but deliver little more than a pebble. The ONLY thing that works as they claim is the connectivity. I can make phone calls on my iPhone and listen to music from my iPhone. Other than that, I hear nothing but noise, and very loud noise at that. On top of that, Oticon doesn't really care if their expensive amplifiers work as claimed. People First, not hardly. Money First – you bet.

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You contracted the company ? Sad because they were a good company

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The "Linx" brand is what we wear as a hearing aid just like we purchase "LG" appliances. Resound makes a number of different Linx models of hearing aids. I have one of their earlier models – the LinX2 – Surround Sound model with 2.4 GHZ wireless technology (connectivity) Mine are behind the ear 77 uses size 13 batteries. I chose red colored hearing aids so they match my red iPhone. My iPhone's bluetooth enables the wireless communications. There are wireless accessories that are available like I said including: TV Streamer, Mini Microphone and Phone Clip. Talk to your audiologist and they can provide you with all of the information about Resound. AND remember, take one step at a time. Know your own hearing loss, what you expect you may need and what you expect the hearing aid will do for you and then learn how the aids will help you. Then use them by reading everything about them and work with you audiologist to make sure they work full time for you. Always ask questions even if they seem dumb…because these aids are helping you hear better and wiser. You will be helping yourself and others by doing this. Questions…stay on this web blog… Eloise

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@nurseheadakes

The "Linx" brand is what we wear as a hearing aid just like we purchase "LG" appliances. Resound makes a number of different Linx models of hearing aids. I have one of their earlier models – the LinX2 – Surround Sound model with 2.4 GHZ wireless technology (connectivity) Mine are behind the ear 77 uses size 13 batteries. I chose red colored hearing aids so they match my red iPhone. My iPhone's bluetooth enables the wireless communications. There are wireless accessories that are available like I said including: TV Streamer, Mini Microphone and Phone Clip. Talk to your audiologist and they can provide you with all of the information about Resound. AND remember, take one step at a time. Know your own hearing loss, what you expect you may need and what you expect the hearing aid will do for you and then learn how the aids will help you. Then use them by reading everything about them and work with you audiologist to make sure they work full time for you. Always ask questions even if they seem dumb…because these aids are helping you hear better and wiser. You will be helping yourself and others by doing this. Questions…stay on this web blog… Eloise

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Thank you, Eloise. Mine don't have batteries. My previous Phonak took size 13 batteries, too. These Resounds go into a charger to stay charged. There is a wee cone attached to a thin wire that is also attached to the hearing aid. I find them a bit difficult to insert so far, but I presume I'll get used to it.

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Sure – they all work different ways depending on size and how they are powered up. I had smaller sized hearing aids years ago but they didn't provide what I needed then. I remember years ago at one of the National Conventions, I did a video talking about hearing aids that could be charged at night and not use batteries. It would be the future of hearing aids. And here we are with many models on the market that do just that. It just depends on the manufacturer and what type of aid they choose to offer this type of power. Interesting.

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@bookysue

You contracted the company ? Sad because they were a good company

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I have tried to contact Oticon. Every time I do, they brush me off. Worst customer service I have ever experienced with any product. That's why I laugh when I see their literature and it says "People First". They care zero about people.

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@tmclain

I have tried to contact Oticon. Every time I do, they brush me off. Worst customer service I have ever experienced with any product. That's why I laugh when I see their literature and it says "People First". They care zero about people.

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So so sad to hear- bummer. Resound factory was irksome to my audiologist drove her nuts- instead of replacing my resound I decided to do the repair- so worth it- now water repellant and working – hearing aids are 17 and 15 year old from resound – but customer service never responded back to me. Whole different ballgame there. Nano a over the counter mild to moderate is very customer based. Very honest too.

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REMEMBER… Hearing aid Manufacturers generally do not talk or work with the end users like you and I. They only talk with the 'professionals' such as the physicians and audiologists who understand and work with their products. These professionals are the ones who interact with their Company Reps and are given demonstrations, information and knowledge about these expensive instruments/computers that we have in and around our ears. We can't really "talk" with them because the language they speak is not the language we understand. Our programming of the aids/CI are all done on computers and the manufacturers have that information. The audiologist have their Masters or Doctor degrees because they need to know how to take care of these expensive instruments for us. Remember, these individual computers are made for each of our specific ears per our audiogram – that is if you had them programmed according to what you audiologist set them up for. If someone ordered them off the internet, they would not have luxury of having custom made hearing aids. Face-to-face care with the expensive hearing aids grants the user the best aids/CIs the best results in the long run. IF YOU want to have your questions answered, you audiologist needs to work with the manufacturer to get them answered. They are the middleman and are paid through the cost of your hearing aids (bundled cost) to do this for you. They can explain that for you. Eloise

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No matter how well the audiologist programs an aid or aids for those with Meniere's, the fact that our hearing loss fluctuates from day to day, hour to hour, so the "facts" obtained during a hearing test only reflect how we were hearing at that time, not two hours earlier or a day later. Sometimes, it's like someone has moved a switch to greatly increase or decrease our hearing. Last week, I was driving on the freeway, in a newly-paved lane, with (as always) no road noise and no sound to let me know that the engine was running, just some slight background noise. In an instant, the sound was turned up and I could hear increased sound, I think both engine and road noise, although I'm not certain whether it was one or both. Even worse, we also have recruitment, which can make it completely impossible to wear an aid. For over 30 years, I haven't been able to wear an aid in the ear affected with Meniere's. I finally got an aid for my so-called "good" ear, which increasingly had age-related deafness. At 6:45 on May 24 (exactly!) I went bilateral, meaning that my good ear is now affected by Meniere's. Sometimes I cannot stand to wear my aid, due to the new recruitment in my good ear. To add to the "fun," Meniere's also cause severe sound distortion, so a hearing test can prove that I can hear isolated beeps…but not understand conversation, let alone phones, radio, or TV.

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I have Resound Linx 3D's. I don't think the brand is as important as the quality of care you get from the audiologist or hearing instrument specialist (HIS). Note, in this response, I refer to an audi as an audiologist but it applies to a HIS also. THERE IS A DIFFERENCE. If you have an audi that you like, stick with them, otherwise ask around. Unfortunately, I don't think this message board is the best place for that since you would need to research in your area. Knowing what you want before choosing a brand is also more important than the brand itself. For me, connectivity with the phone was the most important feature since I have a severe-profound loss (I use custom molds as opposed to a "dome"). Resound streamed into both of my hearing aids from my iPhone. You want to make sure the brand you choose will stream to BOTH ears with your phone since Android and iPhone are handled differently. Another factor for me was having a telecoil. When manufacturers release new models, they may not have a telecoil option. You may be able to upgrade to the telecoil option, if it becomes available, but you will be without your aids for the upgrade. Make sure you know if there will be a cost for this upgrade. Another feature I looked for was remote programming. With the Resound smartphone app, I can submit a request that goes to the audiologists office via the "cloud". They can make programming changes based on what I've mentioned in the request. Once the audi makes the changes, my phone will update my aids with these changes without me having to visit the audi's office. Inquire if there is a cost for any remote programming. Finally, you may want to download the app from both manufacturers to see what kind of changes you will be able to make. When we're in a difficult listening environment, we need to try things to improve the performance of the aids. The bottom line is that you have to accept the fact that you still have hearing loss with your aids in. I hear "This is the best for background noise". I've yet to try an aid that handles background noise like I'd expect it to. Do go into those difficult environments while in the aid's trial period. Ask if you can get 45 or 60 days trial since most only give 30 days.
Tony in Michigan

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Resound is a good hearing aid I know people who love it but it doesn't work for me I can't even hear my husband's voice unless he is looking at me. I've had 3 very good audiologist and a Resound representative program the ha and it's still has a very tinny sound . I only kept it because it partners with my Cochlear America CI but I so wish that I could easily use an Oticon hearing aid with my CA because the Oticon has the clearest sound for my severe hearing loss. My doctor programed a Phonak and an Oticon in the office and I tested both there and the Oticon was the clear (pun intended) winner.

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@capausz

My experience is that Resound is the best brand. Best clarity of individual words for me.

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I am trying to adjust to my first pair of Resound…I am still struggling to adjust them the way I want them to hear the best in all situations. The audiologist I am working with has been wonderful…I have several hearing problems but seems..
They are very expensive..but have a great warranty..

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