I am reading the discussions regarding patient intake process. It is like these discussions are for another health system. And it certainly wasn’t my experience with the “central administration team” at Mayo Clinic. I initially called for an appointment. I was told I would get a call back one week later to verify things. Mayo Clinic called me back as promised. They as me why I wanted to be seen. I told them I suffered from achalasia and that I was having trouble swallowing food, and my condition was getting worse. They ask me my race. They ask me my ethnicity. They ask me for my insurance. Then they ask me about my Medicare. I am a senior citizen and disabled military veteran. Then they told me that Mayo Clinic CHARGES 15% ABOVE AND BEYOND MY INSURANCE which is United Healthcare Plan G for a VISIT!!! Now I read every comment regarding Mayo Clinic admissions and how pleasant the experience is. But none spoke to the part where Mayo Clinic ask about insurance coverage and the 15% Mayo Clinic charge. My question is: Was this a charge just directed at me? Or a charge for my illness. Or a charge for my race?