Keys to a Successful Doctor's Appointment

Posted by John, Volunteer Mentor @johnbishop, Apr 17 5:24pm

It is not easy for many of us to talk with our doctors. So many questions, where do you start? We as patients really need to partner with our doctors and healthcare team for a successful outcome. How do we partner with our doctors for a better outcome?

Plan your conversation – Questions, concerns, symptoms, health history. For tips and tools see Tools for the Healthcare Visit - https://www.patientrevolution.org/tools

Do you wonder what questions the doctors would like to hear from you?
--- Video: Mayo Clinic experts share what they wish patients would ask:
https://www.mayoclinic.org/connected-care/mayo-clinic-experts-share-what-they-wish-patients-would-ask/vid-20487730

Interested in more discussions like this? Go to the Visiting Mayo Clinic Support Group.

@rick137

@dloos

My post was an interpretation of the recommendations on many PCRI videos.

A concept is one thing, implementing it another. For example, I fully agree that changing doctors is hard if not impossible. Anyone who has to remain the patient of a doctor who is dismissive/hostile truly has my condolences.

Perhaps I should have stated that patient involvement/knowledge has a spectrum from zero to what I stated as the maximum/gold/cadillac standard. I hope we would agree that anything is better than nothing.

I will post my experience after the treatment meeting next week, i.e. will all my effort have been worthwhile.
I

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rick137
I am sorry if I sounded scolding.
That was not my intention. It seems so much is put onto the patient when illness prevents what you might normally accomplish.

It took me a year to get out of my Medicare Advantage hostage situation.
Even paying “out of pocket” most doctors won’t see you if you are in an “advantage” set-up.

Of course, when well and only going to a yearly check-up, most people don’t give it a second thought. I know I did not.
And once free, looking for doctors that suit you and your condition is a daunting task.

I hope your appointment goes well.

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@dloos

rick137
I am sorry if I sounded scolding.
That was not my intention. It seems so much is put onto the patient when illness prevents what you might normally accomplish.

It took me a year to get out of my Medicare Advantage hostage situation.
Even paying “out of pocket” most doctors won’t see you if you are in an “advantage” set-up.

Of course, when well and only going to a yearly check-up, most people don’t give it a second thought. I know I did not.
And once free, looking for doctors that suit you and your condition is a daunting task.

I hope your appointment goes well.

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Please explain your MafiaCare DisAdvantage "hostage" situation.

I got suckered into Advantage and am stuck because there's no way that any self-respecting Medigap program will take a chance on me with all my conditions.

The health insurance industry is a criminal organization. Full stop.

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@itchyd

Please explain your MafiaCare DisAdvantage "hostage" situation.

I got suckered into Advantage and am stuck because there's no way that any self-respecting Medigap program will take a chance on me with all my conditions.

The health insurance industry is a criminal organization. Full stop.

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itchyd,
It all gets confusing doesn’t it? Because I’m sick, my husband was stuck with the particulars of getting me out of Kaiser Advantage.
I believe we were able to change our coverage during the open enrollment period that starts in November-December of each year. At that time Medicare allows you to make changes.
So I dropped out of Kaiser and did not choose another “advantage” program, because I want to go wherever I need to go for care.
I now have regular Medicare with secondary coverage through Anthem Blue Cross. It gives more freedom.

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@bea4me

For all my adult life, when I visit the doctor I always bring a list of things I want to discuss. I've found this so helpful. I keep a notepad on my desk and whenever I think of something to ask the doctor I jot it down & date it. Sometimes there are only 2 or 3 questions, and other times a few more than that. It's also very helpful to have a friend or relative attend the appointments with you just to take notes for you. That way you can more easily talk with the doctor knowing his answers are being written down.

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This is what I do. I also bring a sheet of paper that summarizes my medications, including OTC; a list of concerns, in order of priority, relevant, concisely written health history and what I do to stay healthy: diet plan, exercise routine, stress management, and sleep hygiene techniques. My daughter, who is a Family Medicine M.D., says this is helpful for the doctor to refer to. I also ask, "Is there anything that you think I should ask that I haven't?"

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At the beginning, I called my primary care dr. to schedule appointment to figure out the pain I had in my leg. I was told because I had not come to visit in last 3 years I would be counted as a new patient, given appointment for 3 months later. I went to a walk-in and started my journey. I somewhat get it but I've not gone back to that office. I should probably have a primary care physician but the thinking is I go to see my Oncologist once a month for checkup, blood work and monthly shots. I'm good to go. best to all.

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@rodnok1

IMO the first appointment with an oncologist is the most important one.
Perhaps they don't realize how stressful the situation is nor the amount of doubt and questions you have.
Alot of Dr's think we all know what they're talking about, wrong most of us have zero clue about any details nor acronyms they use.
The first oncologist I went to was almost an hr late then tried to bum rush me. I basically had to block the door to get answers to even simple questions.
I didn't go back especially when he billed me for more than twice the time he spent in the room.
Alot of us don't have friends who have gone through this and can help us out, luckily some forums are available like here at Mayo Clinic.
I've had regular Dr's scoff at an issue I brought up, well it wasn't on the chart up front.
I've gotten to where I take a written list every time as not to leave a question unasked.
New oncologist couldn't be any nicer and listens to questions. He went over all the tests(nobody else did) and didn't BS, if he didn't know he said so.
We need to follow up on this and that, next time as we've done enough for today.
He wanted brutal honesty about everything including quality of life issues, don't be Embarrassed.
I was brutally honest about other facilities and Dr's I had seen.
He actually typed into chart everything I had been through(the other Dr's skimmed it at best) even noting issues I had traveling.

I learned a long time ago if you don't feel the Dr is a good fit for you or have issues with facilities that you should move on as it will not get better.

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@rodnok1, that first appointment can really set the tone of the relationship. May I ask what type of cancer you're dealing with?

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There are many problems affecting the quality of our medical care. Some of us have seen how the electronic
medical record keyboard has promoted doctors turning their back on us and cutting face time. Docs now spend
too much time on records and third party hoops interfering in our care. How easy is it for seniors to
understand and navigate our prescription plan “coverage” and gaps.?
The medical system has been taken over by layers of
corporate ownership and interference. Your physician is
rarely their own boss. Medical schools are not admitting
on merit as once was the case. Training is dilute with physical exam neglected or taught on dummy simulations. Some patients are relegated to physician
extenders not always closely supervised or experienced.
There is a shortage of primary care doctors.
If you have a good relationship do your best to be a
patient who takes care of themselves. Research your
problem. Maintain good records in one location if
possible. Learn about your drugs and ask questions of
physicians and pharmacy. Prepare for your visit and follow instructions for tests. We are now responsible
for our own care more than ever. It doesn’t work to
say “ fix me up” for anything other than an injury.
Do some research on your choice of physicians and
providers. My Chart is helpful in the framework of
a responsive practice.
Use a companion advocate to be wingman and extra ears when you can. Find friends helping one another more as we age helps. Feel fortunate if you have good access to care. I am one of the fortunate in spite of all these changes. I have 4 foreign medical trained doctors
that have given me great care. Number 5 ghosts me no longer.

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May I comment on Advantage Plans. My last place of employment offers their retirees an Advantage Plan besides "take the money and get your own." It's a PPO plan, not an HMO plan which seems to make a HUGE difference. When I called my insurance company about going to the Mayo Clinic, I was told that I can go anywhere in the USA where Medicare is used with no referrals needed. My insurer has outstanding+ customer service and worked well with Mayo's billing department.

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@walkinggirl

May I comment on Advantage Plans. My last place of employment offers their retirees an Advantage Plan besides "take the money and get your own." It's a PPO plan, not an HMO plan which seems to make a HUGE difference. When I called my insurance company about going to the Mayo Clinic, I was told that I can go anywhere in the USA where Medicare is used with no referrals needed. My insurer has outstanding+ customer service and worked well with Mayo's billing department.

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I would be careful about that. Advantage plans have a poor reputation and are being dropped in many places. With Original Medicare one can self-refer to any doctor in the US that takes Medicare (as in original Medicare). Doctors that take "Medicare Advantage" plans are something else! They are part of the network of the Advantage Plan. And what do you have to pay when you see those doctors? With my Original Medicare and my Medigap/supplemental plan I do not need to check each year to see if my doctors are still in the plan. I have no bills except my premium. And in the last 2.5 years I have really gotten my money's worth and made up for the extra cost in the years before!!!! Not to talk about the stress free time since I had no insurance issues!!!!
Mayo Florida and Arizona do not take Advantage plans, and Mayo Minnesota only certain ones from comments here.......

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@vic83

I would be careful about that. Advantage plans have a poor reputation and are being dropped in many places. With Original Medicare one can self-refer to any doctor in the US that takes Medicare (as in original Medicare). Doctors that take "Medicare Advantage" plans are something else! They are part of the network of the Advantage Plan. And what do you have to pay when you see those doctors? With my Original Medicare and my Medigap/supplemental plan I do not need to check each year to see if my doctors are still in the plan. I have no bills except my premium. And in the last 2.5 years I have really gotten my money's worth and made up for the extra cost in the years before!!!! Not to talk about the stress free time since I had no insurance issues!!!!
Mayo Florida and Arizona do not take Advantage plans, and Mayo Minnesota only certain ones from comments here.......

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Thank you for your input, Vic83. Yes, many Advantage Plans do have a poor reputation and work the best when near home. With my PPO I can self refer to any doctor in the USA that accepts Medicare as I stated before. In the area covered by my plan it would be a major feat to find a doctor that is not covered by my plan and I think I would be unsuccessful. I pay anything from $0 to $10, usually $0, at appointments, all lab work, mammograms, echocardiograms, .., are $0 copay. My former employer pays 95% of my premium, my share is under $200 a year. I, too, have absolutely no insurance issues. My surgery at the Mayo Clinic in Rochester along with all of the other services were covered, in fact the insurance company customer service with the Mayo billing department always had good results. The insurance company promotes preventive care big time, wellness, and is rated top by US News and World Report. That said, your explanation is one to bear in mind and we should all be aware that changes happen. People need to study their individual unique situations. For now, there is nothing better out there than the Advantage Plan I have and I would change if necessary.

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