Colleen Young, Connect Director
@colleenyoung
@colleenyoung
Posts: 10278
Joined: Jul 23, 2014
Hearing Loss: Come introduce yourself and connect with others
Welcome to the Hearing Loss group on Mayo Clinic Connect.
This is a welcoming, safe place where you can meet people living with hearing loss, and friends and family supporters. Whether you were born deaf or hard of hearing, experienced hearing loss after birth or with aging, it helps to connect with others. Together we can learn from each other, support one another and share stories about living with hearing loss, coping with challenges and celebrating milestones.
Let’s chat. Why not start by introducing yourself? What is your hearing loss experience? Got a question, tip or story to share?
tonyinmi
@tonyinmi
@tonyinmi
Posts: 135
Joined: Mar 21, 2019
How well does Innocaption transcription work? I ask because while I do have a CI, with my cell I rely on texting and have not arranged for the phone function because I thought it might be ineffective for me. Even with the CI, my hearing is not great e.g. with my landline phone I am very dependent on the transcription of my Captel phone.
@barbb, it costs nothing to try. I do not use it that often since both of my hearing aids stream to my phone. When I have used it, Innocaption works well.
Tony in Michigan
JK, Alumna Mentor
@contentandwell
@contentandwell
Posts: 6283
Joined: Feb 18, 2017
Hello Tarheel.
Welcome to this discussion group on Mayo Clinic Connect. You are typical, as far as hearing loss is concerned as most everyone in their 70s has some degree of hearing loss. Choosing to follow through and get hearing aids makes you 'unique'. Seriously, it's unfortunate that so many who could benefit from hearing aids, do not have them. You'll find that a well fit set of hearing aids will eliminate some of that stress you mention. I'm your age, but have been using hearing aids for many years. Long enough to know how much they have improved over the last few decades. I agree with arrowshooter on checking out the HLAA website. The organization has done outstanding work to make hearing loss an issue of concern in many ways. http://www.hearingloss.org
Further, I would suggest you not make 'invisible or small' your descriptive choice. Get a pair of hearing aids that allow you to control them. A manual volume control is a must. They should include both bluetooth technology (BT), and active telecoil technology. Insist that the provider demonstrate what a telecoil can do, and don't let her tell you that it's 'old technology'. It is technology that can connect you to many things that BT cannot connect to. You want both. (Note: A telecoil adds about $25 to the cost of a hearing aid while BT adds hundreds.) Ask her to include a neckloop with your purchase. You'll be able to connect to audio devices you use regularly. Your computer, iPhone, radio, etc. BT can also do that, but the telecoil will also connect at many public venues where you want to hear to participate. Depending on where you live, you may or may not have many venues that have installed hearing loops that connect with those telecoils. It's an ongoing project. More information at http://www.hearingloop.org Hearing loops tend to be in locations where there are hard of hearing people actively advocating for them.
There are many good brands of hearing aids, but each person's hearing loss is unique, so testing and fitting are very important. If you are fit with something you don't feel is helping you enough, ask to try something different. You are entitled to a trial period. Be sure you understand how long that trial period is so you can return the hearing aids if you need to. Use that trial time in every possible setting. Also, be sure to ask for a copy of your audiogram. That is your information. Should you want or need to go to a different provider you would already have your test results. I prefer behind the ear hearing aids because they are easier to manipulate and more comfortable to wear. They are also capable of including more of the technology options you will want to have.
Hearing aids cost way too much and are rarely covered by insurance. Consequently, it pays to do some research before you make your purchase. Good that you are doing that. With proper testing, proper fitting and your desire to hear better, that stress monster will dissipate. So will the typical fatigue hard of hearing people experience when they struggle to participate in conversation; especially in noisy social settings. Good luck to you.
@julie04 @tarheel I believe most states have laws that you must be given a trial period when you are purchasing hearing aids. My current hearing aids are in for refurbishing, I guess that's normal after 3 years (they're Oticon OpnS1), but I was also having an issue with one of them not being able to hold the wax guard in, it kept falling out. I thought when she looked into my ear canal there would be pile of them in there but she said there were not any. 😉 I was at my audiologist today and asking her about the latest Opn. She prefers a Phonak but said when I am ready to purchase she will order both for me so I can trial each and decide which works best for me.
I have been going to her for a long time so she knows me well enough to know that I am not about to run out on her.
At one point I went to a renowned audiologist at the Center for Hearing and Communication in NYC because my daughter was a grant-writer there and highly respected this audiologist. She wanted to prescribe Widex but when I told her that my audiologist does not work with Widex she changed to Phonak. I think all of those brands are great, along with ReSound. My daughter has ReSounds now and says they are her all time favorite HAs. It really depends on which works best for each individual.
JK
Julie, Volunteer Mentor
@julieo4
@julieo4
Posts: 333
Joined: Mar 15, 2019
@julie04 @tarheel I believe most states have laws that you must be given a trial period when you are purchasing hearing aids. My current hearing aids are in for refurbishing, I guess that's normal after 3 years (they're Oticon OpnS1), but I was also having an issue with one of them not being able to hold the wax guard in, it kept falling out. I thought when she looked into my ear canal there would be pile of them in there but she said there were not any. 😉 I was at my audiologist today and asking her about the latest Opn. She prefers a Phonak but said when I am ready to purchase she will order both for me so I can trial each and decide which works best for me.
I have been going to her for a long time so she knows me well enough to know that I am not about to run out on her.
At one point I went to a renowned audiologist at the Center for Hearing and Communication in NYC because my daughter was a grant-writer there and highly respected this audiologist. She wanted to prescribe Widex but when I told her that my audiologist does not work with Widex she changed to Phonak. I think all of those brands are great, along with ReSound. My daughter has ReSounds now and says they are her all time favorite HAs. It really depends on which works best for each individual.
JK
You are correct. MOST states require at least a 30 day trial period; some even 60 days. It's important to read the fine print. Some trusted providers are lenient on that and will give their patients more support than others will. I've been fortunate too, as my audiologist tried very hard to fit me with a particular brand that was compatible with my cochlear processor. We worked on that for over two months. I ended up going back to the Widex brand that was working best for me. It's definitely an individual experience. Next time I'm going to work harder to adjust to the ReSound aids as I know they have improved since my trial time. It always surprises me that there is such a difference in products, but I know our brains tend to acclimate to hearing as they are 'trained' to be, so changing can be challenging. Definitely an individual thing. The two most important pieces in the hearing aid journey are: 1. To have a provider who is willing take time to make it right for you and 2. To help ourselves by trying those new hearing instruments in every possible setting during our trial period while keeping notes about the experiences so those can be shared with the provider.
Liked by JK, Alumna Mentor
imallears
@imallears
@imallears
Posts: 831
Joined: Feb 27, 2019
How well does Innocaption transcription work? I ask because while I do have a CI, with my cell I rely on texting and have not arranged for the phone function because I thought it might be ineffective for me. Even with the CI, my hearing is not great e.g. with my landline phone I am very dependent on the transcription of my Captel phone.
@barbb
Hi,
I have been using Innocaption since it’s inception and I also have a Captel phone. I rely 90% on Innocaption. I find it pretty accurate. What I like about the Innocaption+ (the up to date version) is that, if there are no captioning operators available it will switch to ASR…automatic speech recognition. You also have the option to have your cell phone number automatically forwarded to the Innocaption number when the phone rings. I can hear the voice which helps when you are reading the captions. When you download it from the play store it transfers over all your contacts. It keeps logs of your conversations until you delete them..same as the Captel phone. The voices on the Innocaption are usually female. If you do download it, practice with someone until you get the hang of it. Their support system is amazing. I have a good microphone on my Samsung Galaxy which helps.
FL Mary
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imallears
@imallears
@imallears
Posts: 831
Joined: Feb 27, 2019
I have a Caption Call phone but I can no longer hear on that either. I rely totally on the captioning which is very often incorrect and I cannot figure out what the person speaking means. Since I have a lot of phone appointments with doctors one of my daughters comes over, talks with the doctor and I try to make out what the captioning means. Daughters are sometimes not available though and then it is a real struggle. Now I just tell the doctor the problem and that there will be pauses while I try to figure out what he/she actually said. Then I repeat back to the doctor what I think was said. So far each doctor has been quite patient. I am not tech savvy at all but there has got to be something better out there. I will research the Captel phone……. thanks for responding. Judy
@judyca7
Hi,
See my response to @barbb about the Innocaption app which I use more than my Captel phone. I can’t hear on the Captel until I switch my aid to the T Coil setting and use an ear link which is plugged into the phone, over the ear . I don’t think they make these ear links anymore but a neck loop plugged into the Captel jack on the side of the phone can be used if you have a TCoil setting in your aid or CI. I don’t think the Captel was made to accommodate people with hearing loss as regards to “hearing” voices unless there is an external device plugged in…hence the jacks on the side of the phone. I have used Capion Call also but prefer Captel.
I only use the Captel if I need to look at my phone for data while I am calling someone.
FL Mary
Liked by JK, Alumna Mentor
barbb
@barbb
@barbb
Posts: 139
Joined: Mar 27, 2019
@judyca7
Hi,
See my response to @barbb about the Innocaption app which I use more than my Captel phone. I can’t hear on the Captel until I switch my aid to the T Coil setting and use an ear link which is plugged into the phone, over the ear . I don’t think they make these ear links anymore but a neck loop plugged into the Captel jack on the side of the phone can be used if you have a TCoil setting in your aid or CI. I don’t think the Captel was made to accommodate people with hearing loss as regards to “hearing” voices unless there is an external device plugged in…hence the jacks on the side of the phone. I have used Capion Call also but prefer Captel.
I only use the Captel if I need to look at my phone for data while I am calling someone.
FL Mary
Hello Judy. I am interested to learn you use IC more than your Captel phone! Are you saying you can hear better with your IC than on the Captel? Would you mind commenting on any of the challenges involved in using IC? I assume it's not perfect! Quality of transcription? Thanks!
barbb
@barbb
@barbb
Posts: 139
Joined: Mar 27, 2019
Hello Judy. I am interested to learn you use IC more than your Captel phone! Are you saying you can hear better with your IC than on the Captel? Would you mind commenting on any of the challenges involved in using IC? I assume it's not perfect! Quality of transcription? Thanks!
I see I replied to this comment of yours too soon i.e. before I had read your other very informative comment in which you answered one of the questions I raised. I look forward to reading carefully your first comment (he longer one).
davekoh
@davekoh
@davekoh
Posts: 17
Joined: Feb 23, 2019
@barbb
Hi,
I have been using Innocaption since it’s inception and I also have a Captel phone. I rely 90% on Innocaption. I find it pretty accurate. What I like about the Innocaption+ (the up to date version) is that, if there are no captioning operators available it will switch to ASR…automatic speech recognition. You also have the option to have your cell phone number automatically forwarded to the Innocaption number when the phone rings. I can hear the voice which helps when you are reading the captions. When you download it from the play store it transfers over all your contacts. It keeps logs of your conversations until you delete them..same as the Captel phone. The voices on the Innocaption are usually female. If you do download it, practice with someone until you get the hang of it. Their support system is amazing. I have a good microphone on my Samsung Galaxy which helps.
FL Mary
Hi.
I agree that Innocaption is great.
Do you by any chance also use Live Transcribe? I have loved it for a year but now am having problems with it.
tonyinmi
@tonyinmi
@tonyinmi
Posts: 135
Joined: Mar 21, 2019
Hi.
I agree that Innocaption is great.
Do you by any chance also use Live Transcribe? I have loved it for a year but now am having problems with it.
@davekoh, if you're starting to have problems with Live Transcribe, its probably not the app itself. The microphone on the device may be starting to fail. You may want to look into buying an external mic and try it again. Also, that app requires WiFi. Maybe the signal strength is causing a problem???
Tony in Michigan
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davekoh
@davekoh
@davekoh
Posts: 17
Joined: Feb 23, 2019
@davekoh, if you're starting to have problems with Live Transcribe, its probably not the app itself. The microphone on the device may be starting to fail. You may want to look into buying an external mic and try it again. Also, that app requires WiFi. Maybe the signal strength is causing a problem???
Tony in Michigan
Thanks for your reply
As for the app, after talking to Google I cleared the cache. It did not help much.
As for mike, the pixel 3 is only six months old. Otter and ava work much better than live transcribe now when I try one after the other in the same situation.
I will look into an external mike.
imallears
@imallears
@imallears
Posts: 831
Joined: Feb 27, 2019
Hi.
I agree that Innocaption is great.
Do you by any chance also use Live Transcribe? I have loved it for a year but now am having problems with it.
@davekoh
Hi,
I rely heavily on Live Transcribe especially in these masked times. There are some areas, like my salon, where the WiFi is weak and it doesn’t work at all. It also doesn’t work well in restaurants and other similar noisy environments even if the phone is right up near the speaker’s mouth. I have TextHear on my phone which is not very accurate and also Otter which is more accurate. You have to keep hitting the mic icon on TextHear and hold the phone closer to the person speaking. I am going to try Otter today at a very noisy restaurant and report back on that. My Samsung Galaxy s7 has a powerful mic but the phone desperately needs to be upgraded. I sometimes turn the phone upside down when using Live Transcribe so the mic is facing the sound source. I was considering an external mic but will wait for my upgrade.
What kind of problems are you having?
FL Mary (west coast…no hurricane this time)
davekoh
@davekoh
@davekoh
Posts: 17
Joined: Feb 23, 2019
@davekoh
Hi,
I rely heavily on Live Transcribe especially in these masked times. There are some areas, like my salon, where the WiFi is weak and it doesn’t work at all. It also doesn’t work well in restaurants and other similar noisy environments even if the phone is right up near the speaker’s mouth. I have TextHear on my phone which is not very accurate and also Otter which is more accurate. You have to keep hitting the mic icon on TextHear and hold the phone closer to the person speaking. I am going to try Otter today at a very noisy restaurant and report back on that. My Samsung Galaxy s7 has a powerful mic but the phone desperately needs to be upgraded. I sometimes turn the phone upside down when using Live Transcribe so the mic is facing the sound source. I was considering an external mic but will wait for my upgrade.
What kind of problems are you having?
FL Mary (west coast…no hurricane this time)
Hi,
It blinks that it is sensing the speaker but shows no captions for up to a minute…then starts and restops again. Closing and reopening the app only sometimes helps. I am not usually in noisey
environments.
Dave
joyces
@joyces
@joyces
Posts: 231
Joined: Jul 16, 2019
I bought a $200 Samsung android phone to use Live Transcribe, primarily for technical meetings discussing public water shortage problems in our rural county–only to learn that most places have no WiFi or very weak WiFi available. I have zero cell reception at home, and the WiFi from our modem is too weak for phone calls…but, occasionally, Live Transcribe starts running, without being asked, only catching a few random words. Sometimes, it's difficult to shut it down, which is extremely annoying. I tried Otter, but found it simply can't report technical discussions well enough to be helpful. Fortunately, I've now gotten my newly-bilateral Meniere's in remission, so can puzzle out what people are saying for the most part. I was amazed that after a year of being virtually deaf, when I got the disease under control my hearing returned to about the level it had been before I went bilateral over a year ago. The last remission lasted over 30 years and I'm 78, so, hopefully, I'll only need to deal with increasing age-related deafness in my future. I'm positive that the 20-year guarantee on my new septic tank field will be adequate!
Android vs. IPhone: The GPS while driving app is far more accurate with proper pronounciations for Android, but the GPS for off-road wilderness use is much weaker for Android, at least the apps I've found, than for IPhone. I found that trying to follow discussions on any phone adds problems, meaning that you find yourself fussing with the phone to make the mic more effective or point it toward the current speaker, which only adds to the difficulty of following technical discussions when you can't hear most of the words. Looking at your phone means that you miss many of the facial expressions/body language we've learned to use to interpret what we think we're hearing. I've learned how to "fake it" for simple conversation, filling in for the words I don't hear or can't understand.
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barbb
@barbb
@barbb
Posts: 139
Joined: Mar 27, 2019
My Costco HA experience lessons learned. Stay away from Kireland brand. If you buy Costco HAs they are locked and only Costco can make any changes.
Hellowhatdidyousaynaz. Sorry for your very disappointing experience. There are so many who are happy with Costco, not that I think it is for everyone. I was hoping to find some comments about your experience but haven't seen any – maybe I'm not looking in the right place. I would like to think that for some reason your experience is unique – perhaps to the Costco location you dealt with. I am hoping that some of the participants who are technically so knowledgeable would comment e.g. Julie, Tony? 🙂
@barbb
How well does Innocaption transcription work? I ask because while I do have a CI, with my cell I rely on texting and have not arranged for the phone function because I thought it might be ineffective for me. Even with the CI, my hearing is not great e.g. with my landline phone I am very dependent on the transcription of my Captel phone.