Expectations of Mayo?

Posted by confusedaboutmayo @confusedaboutmayo, Feb 18, 2022

Quote: "Our team approach means that you'll never have to search for answers alone. Your Mayo Clinic team will be hand-picked according to your unique needs. It will likely include specialists within and across departments to evaluate your condition from fresh perspectives."
But – I've just called and been passed from department to department within Pediatrics. Am I asking for the wrong thing? is there a code word to get the type of experience I've read about for decades? I feel like I just made my first trip to disneyworld, only to find Mickey smoking and the rides held up with duct tape. How do I get my child the team approach for his unsolved pain / symptoms of 12 months?

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@confusedaboutmayo I’m so sorry that your experience at the Children’s Center hasn’t lived up to the expectations. I strongly encourage you to contact the Office of Patient Experience. They will want to know what happened and how this can be remedied to maintain our standards of service.

Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

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