What strategies do you use when Dr not listening or taking serious?

Posted by sing26 @sing26, Oct 25 7:41am

Does anyone else have trouble getting dr to listen to them? For 50yr my birth defect went undiagnosed. I understood, it only showed up in the right conditions. Since 09 I've added all kinds of arythmias. It's been gradually changing to something new. Went to Er..chest pain, short breath, BP 211/194...left after aspirin+nitro ... and script i can't take. They tell you to get help, but no one listens.

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Hi all, venting about the decline of medical care can help to feel less alone. Venting is allowed.

However, I'd like to turn this discussion around to focus on strategies that helped you. You may receive care in a variety of settings, urban or rural, community hospital, academic medical center, primary care physician, walk-in clinic. Regardless of the country or the setting, patients need and deserve good medical care.

How can you get the best out of the medical care available to you? What strategies have you used to feel heard and seen, and to work well with your doctor?

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Profile picture for mbixler @mbixler

The solution is to go to a different doctor and tell the new doctor what you experienced with the former doctor. Jot down all your health issues that you’ve been experiencing, before going and go over each one. Sometimes if you are totally up front with the doctor, it resets their attention to really listen to what you are saying to them. I’ve had to do this several times over the years, as a doctor you’ve been seeing for awhile, tends to only partially listen - many are too focused on how much time your visit is taking, as they are essential on the clock with each patient with their practice and the insurance companies. No matter what, even if it takes several different doctors, stand up for yourself and demand that they listen to what you need to tell them. We have to be our own advocate.

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@mbixler

Both genders are impacted. Most Doctors today are employees of a Clinic. They are all installing AI-driven terminals. My Gastroenterologist sat in front of me and typed furiously last visit. It all started 3 years ago with my former PCP.

Here is what I plan to say next time I visit with any medical provider (M.D.; PA or Nurses excepted); "I would like to ask you to have someone do your typing (Or record our dialogue) so that you can listen closely to what I say, and respond thoughtfully. I need your thinking and focus, because the outcome depends upon it. I am not paying you to be a medical transcriptionist.")

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Profile picture for Leeman25 @leeman25

@mbixler

Both genders are impacted. Most Doctors today are employees of a Clinic. They are all installing AI-driven terminals. My Gastroenterologist sat in front of me and typed furiously last visit. It all started 3 years ago with my former PCP.

Here is what I plan to say next time I visit with any medical provider (M.D.; PA or Nurses excepted); "I would like to ask you to have someone do your typing (Or record our dialogue) so that you can listen closely to what I say, and respond thoughtfully. I need your thinking and focus, because the outcome depends upon it. I am not paying you to be a medical transcriptionist.")

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@leeman25 Our clinic uses an AI "bot" to transcribe the conversation during appointments, then the clinician simply edits it afterwards. At our most recent visit the doctor said - I like it, AI catches some things we discuss that I either missed completely, or only remembered on review.
We are able to see the edited document in the portal afterwards, so we can email the doc if there are errors.
We feel now like we have their full attention during the visit, have time to ask more questions, and come away with a lot more information. It's especially helpful with specialists, where it takes months to get an appointment, and return visits are limited.
Our ortho practice uses human transcribers in the room, which works equally well, but I'm sure is more costly. These are nearly all pre-med or physician assistant students, so they get a view into the "real world" of clinical practice.

Having recently been in the hospital with a family member, I wish they do contemporaneous documentation of ANY kind. There was nobody transcribing, or even taking notes, during our encounters - it would be interesting to know when the documentation actually happened, because sometimes an hour or longer after a doctor said "I am ordering...", the nurse could not find med or treatment orders. We got home to read all the notes & reports, and found some things listed that were never discussed, including some that were not part of the diagnosis (or even remotely possible), yet some important issues not mentioned. But then, these docs were running from patient to patient, between two hospitals - so no wonder. This needs to be better - no wonder there are medical errors.

So now, we are dealing with the after-visits with new specialists, and having to explain what actually happened.

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Colleen has a good point. Still, it shouldn't be the patient's job to get the physician to even listen.

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Profile picture for Sue, Volunteer Mentor @sueinmn

@leeman25 Our clinic uses an AI "bot" to transcribe the conversation during appointments, then the clinician simply edits it afterwards. At our most recent visit the doctor said - I like it, AI catches some things we discuss that I either missed completely, or only remembered on review.
We are able to see the edited document in the portal afterwards, so we can email the doc if there are errors.
We feel now like we have their full attention during the visit, have time to ask more questions, and come away with a lot more information. It's especially helpful with specialists, where it takes months to get an appointment, and return visits are limited.
Our ortho practice uses human transcribers in the room, which works equally well, but I'm sure is more costly. These are nearly all pre-med or physician assistant students, so they get a view into the "real world" of clinical practice.

Having recently been in the hospital with a family member, I wish they do contemporaneous documentation of ANY kind. There was nobody transcribing, or even taking notes, during our encounters - it would be interesting to know when the documentation actually happened, because sometimes an hour or longer after a doctor said "I am ordering...", the nurse could not find med or treatment orders. We got home to read all the notes & reports, and found some things listed that were never discussed, including some that were not part of the diagnosis (or even remotely possible), yet some important issues not mentioned. But then, these docs were running from patient to patient, between two hospitals - so no wonder. This needs to be better - no wonder there are medical errors.

So now, we are dealing with the after-visits with new specialists, and having to explain what actually happened.

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@sueinmn I've seen many errors on reports. I always request a copy . The last er visit had several. I went back and explained the errors. None were corrected. We're like on a assembly line. And if there are mistakes, they don't stop to fix, they toss you aside and keep going. It's all about $$$. If they spend 15min or 30min with one patient, they can only charge for 1. But if they see one every 5min they can change 6 in the same 30min. I'm not into AI, but they should record visit when it's happening. Unfortunately instead of health care improving I believe it's going to get worse.

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Profile picture for Colleen Young, Connect Director @colleenyoung

Hi all, venting about the decline of medical care can help to feel less alone. Venting is allowed.

However, I'd like to turn this discussion around to focus on strategies that helped you. You may receive care in a variety of settings, urban or rural, community hospital, academic medical center, primary care physician, walk-in clinic. Regardless of the country or the setting, patients need and deserve good medical care.

How can you get the best out of the medical care available to you? What strategies have you used to feel heard and seen, and to work well with your doctor?

Jump to this post

@colleenyoung I obtain copies of records,tests and visits. So when I see someone one new I have it. Also I monitor and keep my own records of my daily health. I take these to Dr's. Some will look, some just glance, others completely dismiss. When they glance or dismiss I know it's over. They have no interest in me or listening to me. Last one dismissed, only glanced at my meds. I still argued when he insisted on a drug that I knew I couldn't take. He still prescribed it. RN who was actually listening told me not to take the med. I don't know what else we can do. That's why I keep records and do my own research. At least I listen to my body and care.

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Profile picture for shepsiccle @shepsiccle

@sing26 "Medicine has advanced and care has declined." That is the perfect description of what is happening. Thank you for that. I have a whole round of appointments coming up in January and all I feel is "what is the point, they're not listening." Get you in, get that billing information, and rush you through with a pat on the head and if not a diagnosis that blames you, then just a generic pill. Given the side effects of what they have me on now, I'd almost rather stop taking the pills and enjoy having an actual life until I keel over.

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@shepsiccle keep notes at home. So if they are willing you can provide them. As far as meds. I weened off all perception meds. I researched and spices, herbs , food and drinks. There are many natural ways to treat most things. With a lost less side effects. I've seen a lot of improvement.

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Profile picture for shepsiccle @shepsiccle

@sing26 "Medicine has advanced and care has declined." That is the perfect description of what is happening. Thank you for that. I have a whole round of appointments coming up in January and all I feel is "what is the point, they're not listening." Get you in, get that billing information, and rush you through with a pat on the head and if not a diagnosis that blames you, then just a generic pill. Given the side effects of what they have me on now, I'd almost rather stop taking the pills and enjoy having an actual life until I keel over.

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@shepsiccle I forgot to mention in my reply that I also research all meds before I fill the prescription. I found that I don't need, want, or can take 99% of them. Even meds you are already taking, you can research. You can find clinical studies ,drug interactions, and side effects. I found out a few years ago that a drug I had been using over 30yrs. Was not only not effective any more but it was causing complications and worsening my problem.

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Part of the problem is demographics. If you happen to be Baby Boomer you are part of the problem (myself included). It will put a strain on the medical system and in the USA it is a for profit system. Having worked in medical profession for 35 years i can tell you "through put" is what it's all about. They measure how fast they can "through put (the time alloted per exam" a patient to determine profit. the faster the "through put" the greater the profit.

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Profile picture for Sue, Volunteer Mentor @sueinmn

@leeman25 Our clinic uses an AI "bot" to transcribe the conversation during appointments, then the clinician simply edits it afterwards. At our most recent visit the doctor said - I like it, AI catches some things we discuss that I either missed completely, or only remembered on review.
We are able to see the edited document in the portal afterwards, so we can email the doc if there are errors.
We feel now like we have their full attention during the visit, have time to ask more questions, and come away with a lot more information. It's especially helpful with specialists, where it takes months to get an appointment, and return visits are limited.
Our ortho practice uses human transcribers in the room, which works equally well, but I'm sure is more costly. These are nearly all pre-med or physician assistant students, so they get a view into the "real world" of clinical practice.

Having recently been in the hospital with a family member, I wish they do contemporaneous documentation of ANY kind. There was nobody transcribing, or even taking notes, during our encounters - it would be interesting to know when the documentation actually happened, because sometimes an hour or longer after a doctor said "I am ordering...", the nurse could not find med or treatment orders. We got home to read all the notes & reports, and found some things listed that were never discussed, including some that were not part of the diagnosis (or even remotely possible), yet some important issues not mentioned. But then, these docs were running from patient to patient, between two hospitals - so no wonder. This needs to be better - no wonder there are medical errors.

So now, we are dealing with the after-visits with new specialists, and having to explain what actually happened.

Jump to this post

@sueinmn your clinic is a keeper! I have never heard of any doctor’s office or clinic doing all this!

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