Meet the Expert: Rebecca Boyd

At Mayo Clinic and other medical centers, there are countless staff who are not typically seen by the patients. These staff are the backbone of our offices and are essential to the daily functions of our mission.

Today we introduce you to Rebecca Boyd. Rebecca is a Medical Administrative Assistant (MAA) Supervisor with our Transplant Center in Jacksonville, Florida. She has spent years communicating with our patients, supporting our doctors and nurses and most importantly, supporting Mayo’s mission “The needs of the patient come first.” We asked Rebecca some questions to help you better understand the role of MAA and why they are such a valuable part of the transplant team.

Describe your teams’ job and role on the care team.

The Medical Administrative Assistant (MAA) is the foundational core of a well-run department. This role is responsible for many tasks from providing concierge support to physicians and advanced practice providers to ensuring that the needs of the patients come first. We fill in when and where there is no one else to assist.

What is the best part about your work?

Assisting others and knowing that my contribution made a difference is the best part of my day.

What are some reasons patients would find themselves in need of your help?

The MAA provides a direct connection to the providers and other key stakeholders in the patients’ or their family’s care.

Describe one of your favorite or most rewarding work experiences.

My top two most rewarding experiences are working in a specialty care department that provides a second chance at life for patients. I’ve also started a mentoring program that allows the opportunity to encourage others on their professional journey.

What will patients and families find at Mayo Clinic that will give them the best experience possible?

Patients will find highly specialized care such as transplant medicine by care teams that go above and beyond.

What is the most challenging part of your job?

Keeping everything and everyone organized is very challenging. Our transplant volumes are very high and we juggle many patients, providers and tasks during a single day.

What does a typical work day look like for you?

MAAs have to constantly be flexible to change directions and focus attention elsewhere at any given moment. So many people rely on the MAAs’ organizational skills. We are relied upon to be a trusted and reliable resource.

Is there anything else you would like patients to know about the Transplant MAA Team?

Yes. The Transplant MAAs always work at a level of urgency to respond to tasks and requests for our providers especially when it impacts patient care.

What do you enjoy doing on your time off from work?

I enjoy going for walks, spending time with close family and good friends, music, art, binge watching good TV and, most recently, shopping on Amazon.

Has a medical administrative assistant helped you during your transplant journey? Comment below!

HELPFUL LINKS

• Explore Mayo’s Transplant Center.
• Request an appointment.
• Connect with others in the transplant discussion group on Mayo Clinic Connect
• View our transplant toolkits on Mayo Clinic Connect