Faces of Compassion: Sally Blackwell, supporting patients through lived experience

As a transplant social worker at Mayo Clinic, Sally Blackwell supports patients and families through every phase of their transplant journey.

In 2021, her perspective shifted when she became the patient – battling stage 3b colorectal cancer.

Today, she brings her lived experience into all aspects of her work and is helping lead a new path forward for patients through the launch of the first colorectal cancer liver transplant support group of its kind.

What is your role at Mayo Clinic, and what does your work in transplant involve?

I serve as a transplant social worker at Mayo Clinic in Florida, supporting patients and their families through every phase of the transplant journey - from evaluation to recovery and long-term follow-up. My role focuses on helping patients navigate both the emotional and practical aspects of transplant care, ensuring they feel supported, prepared for what's to come and empowered during what can be an overwhelming time.

Tell us about your experience flipping roles to a patient battling stage 3B colorectal cancer?

Becoming a patient at Mayo Clinic in 2021 was life changing. That year, we welcomed our second daughter and just months later I began chemotherapy. It was an incredibly overwhelming time - caring for a toddler and a newborn while navigating a cancer diagnosis.

After months of symptoms that were initially dismissed, I trusted my instincts and pursued further evaluation, which led to my diagnosis. I quickly connected with a Mayo Clinic care team who guided me through chemotherapy, radiation and major surgery.

I now live with a permanent colostomy - something I see as a symbol of strength. It represents what I’ve endured and reminds me that life is about much more than physical appearance.

Throughout treatment, I often told myself, “I can do hard things.” It’s something my children now say, too, and I hope it becomes a source of strength for them.

Becoming a patient gave me a new perspective. I now understand what it feels like to face uncertainty, wait for answers and rely on a care team not just for treatment but also for hope.

How has that experience influenced the way you approach your work?

I approach my work with a deeper sense of empathy, patience and presence. I understand that behind every care plan is a person navigating fear, resilience and hope.

I also think through the details that can feel overwhelming, including childcare, work, finances, relationships and the shift that comes with relying on others. My goal is to support patients not just medically, but in every aspect of their lives.

You recently launched a colorectal cancer liver transplant support group. What inspired this?

In honor of Colorectal Cancer Awareness Month in March 2026 we launched a virtual support group for patients with colorectal cancer who have liver metastases and are pursuing or have undergone a liver transplant. It’s the first group of its kind, and I’m proud to offer it across Mayo Clinic.

The inspiration came directly from patients. As we began seeing more of these cases, it became clear their experiences were different - they’re navigating transplant while also managing cancer treatment and uncertainty about recurrence.

I remember one patient saying, “We really need our own group.” That moment stayed with me and reinforced the need for a space where patients feel understood and supported.

What do you wish more people understood about the transplant journey for colorectal cancer patients?

This journey is not a straight line - it’s filled with uncertainty. Patients are often balancing transplant, cancer treatment and everyday life all at once.

Many are younger, with children, careers and other responsibilities. There’s also a great deal happening behind the scenes like appointments, waiting, coordinating care, and all of that can feel overwhelming.

What stands out most is their determination. Even in the face of so many unknowns, our patients continue to show up, adapt and move forward.

Getting involved in the support group:

For those interested in getting involved in the colorectal cancer liver transplant support group Sally leads, the group meets virtually on the first Thursday of each month from 11 a.m. to noon ET and is open to patients and caregivers across Mayo Clinic. Preregistration is required.

To learn more or register you may email Sally at Blackwell.Sally@mayo.edu or call her at 904-956-3205.

When Sally isn't leading the group or supporting patients in her day-to-day work, she enjoys spending time with her large, close-knit family – her husband, two children, parents, siblings, nieces and extended family. Having grown up in Jacksonville, she shares she is fortunate to have her support system close by. Sally also enjoys staying active through yoga, walks on the beach and the occasional thrift/antique shopping.

About Faces of Compassion
Faces of Compassion is a monthly series highlighting members of the Mayo Clinic Transplant community who are personally connected to organ, eye and tissue donation or transplantation. Through their stories, we honor the compassion and lived experience that inform the care our transplant teams provide every day.

HELPFUL LINKS

• Learn more about our discussion group at Mayo Clinic Connect
• Explore Mayo’s Transplant Center.
• Request an appointment.