This Is A Confusing Place

Posted by cahnny @cahnny, Sep 11, 2016

I’m sure there’s a rhyme and reason to these forums but I haven’t found them yet. Very nice people respond to posts and give lists if @….members but when you click on those you find comments that have nothing to do with your issues. Notifications of posts are also none related. I apparently have a lot to learn if I don’t get frustrated and leave first.

My error – they were different messages, but they were not all directed to me, so I am not sure what to tell you.
I am in agreement with the majority (no just the ones who make noise) that something must be done. I read
the messages so fast (and then feel guilty later) actually I just check the first line. I haven’t had time to sit down
and really read the information you have given us, That will come tomorrow.
Dorothy

REPLY
@colleenyoung

Thanks for bringing this up @cahnny. Let me see if I can shed some light on how to navigate Connect and help you get the messages relevant to you.
I agree, there are very nice people who respond to posts here. It is a very informative and supportive community. Here’s how you can get the most out of it.

Connect is divided in groups. Click this link to see a listing of all the groups https://connect.mayoclinic.org/groups. Further down this same page is a listing of the most recent discussions and activity.
When you follow a group, you receive email notices whenever a new discussion is started or message added. Learn more about how to follow a group here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-follow-group

Connect allows you to @mention other members so they are alerted when you’ve posted something that includes them. The moderators use the @mention to help connect members. For example, if you post something about “high blood pressure” or “laminectomy”, we search for other members who have talked about the topic, and bring them into the conversation. Clicking the @membername brings you to the member’s profile page where you can see their recent posts. While at times their recent posts may seem unrelated, we know they have talked about it in the past. It is a significant part of the moderating team’s job to get to know members and help connect people with similar experiences. Sometimes we can’t make an exact match because we only know as much as people tell through their messages. But we always make sure that no message goes unanswered 🙂 As Connect grows both in members and activity, more exact matches will be made. Thanks to all who are pioneering the way.

You can read more about @mentioning members here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-mention

Tailor your notifications and Daily Digests: Members receive a Daily Digest — a daily summary of messages posted to Connect. We are working to make this digest better and more relevant to each member. In the meantime, there are things you can do to set your preferences and tailor the messages you receive in your daily digest. Learn more here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-set-preferences

I hope this helps. Do you have any specific questions or frustrations that I can help with? Furthermore, we’re constantly working to improve the usability of Connect. Your feedback helps us make it better.

Cahnny – Do you use Mayo Clinic Connect on a computer or smartphone?

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If I can help with feedback, feel free to ask.

REPLY
@colleenyoung

Thanks for bringing this up @cahnny. Let me see if I can shed some light on how to navigate Connect and help you get the messages relevant to you.
I agree, there are very nice people who respond to posts here. It is a very informative and supportive community. Here’s how you can get the most out of it.

Connect is divided in groups. Click this link to see a listing of all the groups https://connect.mayoclinic.org/groups. Further down this same page is a listing of the most recent discussions and activity.
When you follow a group, you receive email notices whenever a new discussion is started or message added. Learn more about how to follow a group here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-follow-group

Connect allows you to @mention other members so they are alerted when you’ve posted something that includes them. The moderators use the @mention to help connect members. For example, if you post something about “high blood pressure” or “laminectomy”, we search for other members who have talked about the topic, and bring them into the conversation. Clicking the @membername brings you to the member’s profile page where you can see their recent posts. While at times their recent posts may seem unrelated, we know they have talked about it in the past. It is a significant part of the moderating team’s job to get to know members and help connect people with similar experiences. Sometimes we can’t make an exact match because we only know as much as people tell through their messages. But we always make sure that no message goes unanswered 🙂 As Connect grows both in members and activity, more exact matches will be made. Thanks to all who are pioneering the way.

You can read more about @mentioning members here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-mention

Tailor your notifications and Daily Digests: Members receive a Daily Digest — a daily summary of messages posted to Connect. We are working to make this digest better and more relevant to each member. In the meantime, there are things you can do to set your preferences and tailor the messages you receive in your daily digest. Learn more here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-set-preferences

I hope this helps. Do you have any specific questions or frustrations that I can help with? Furthermore, we’re constantly working to improve the usability of Connect. Your feedback helps us make it better.

Cahnny – Do you use Mayo Clinic Connect on a computer or smartphone?

Jump to this post

Just wanted to give you an example of non related e-mails. I just checked my e-mail and there’s a notice about a member by the name of clemlaa who commented on a book she read about diet in a forum titled Specific Carbohydrate Diet. News to me. I’ve never been to that discussion, I’ve never exchanged posts with a clemlaa…basically it’s just something out of the blue for no reason I can surmise. Found it especially surprising as I went into my settings yesterday and pretty much unfollowed everything. Thought I’d try just manually going in and checking forums at my leisure instead of being swamped with too much to have to deal with on a constant basis.

REPLY
@colleenyoung

Thank you everyone for your feedback.
The redesign of Mayo Clinic Connect is in full swing. The community was first started in 2011, so it was definitely time for a makeover. We didn’t want to shut down the community during our renovations, so we are following “agile design” principles and updating new features while keeping the community open.

Many of you have mentioned the inundation of email notices that you receive. We recognize that this is an issue. Improving the amount and type of notices you receive is under review and scheduled as an upcoming improvement update this year. It is interesting to note that this recognized problem is actually a result of the community’s success. Odd but true. The notification system was first developed when there was little activity on Connect. Now with ever increasing activity and growing membership, there is a need to streamline the not only the number of emails you receive, but also make them more relevant to you.

In the coming weeks, I will be reaching out to members to gather your feedback about your experience on Connect, so that we can make it better for the community. If you would like to participate in our member feedback interviews, please send me a private message.

Here’s how to send private message.
1. Click the member’s @username.
2. Click the envelope icon in their profile.
3. Write a subject and your message.
4. Click Send Message.

Or you can write to me using this form: https://connect.mayoclinic.org/contact-a-community-moderator/

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I like the feature in the notices/emails that start with @xxxx LIKED or MENTIONED YOU. Very helpful in triaging responses and separating some of the wheat from the chaff.

Any chance for a flag or other indicator when the message contains your name as opposed to just a ‘like’? Might ease the perceptions of the flow.

REPLY
@colleenyoung

Thanks for bringing this up @cahnny. Let me see if I can shed some light on how to navigate Connect and help you get the messages relevant to you.
I agree, there are very nice people who respond to posts here. It is a very informative and supportive community. Here’s how you can get the most out of it.

Connect is divided in groups. Click this link to see a listing of all the groups https://connect.mayoclinic.org/groups. Further down this same page is a listing of the most recent discussions and activity.
When you follow a group, you receive email notices whenever a new discussion is started or message added. Learn more about how to follow a group here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-follow-group

Connect allows you to @mention other members so they are alerted when you’ve posted something that includes them. The moderators use the @mention to help connect members. For example, if you post something about “high blood pressure” or “laminectomy”, we search for other members who have talked about the topic, and bring them into the conversation. Clicking the @membername brings you to the member’s profile page where you can see their recent posts. While at times their recent posts may seem unrelated, we know they have talked about it in the past. It is a significant part of the moderating team’s job to get to know members and help connect people with similar experiences. Sometimes we can’t make an exact match because we only know as much as people tell through their messages. But we always make sure that no message goes unanswered 🙂 As Connect grows both in members and activity, more exact matches will be made. Thanks to all who are pioneering the way.

You can read more about @mentioning members here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-mention

Tailor your notifications and Daily Digests: Members receive a Daily Digest — a daily summary of messages posted to Connect. We are working to make this digest better and more relevant to each member. In the meantime, there are things you can do to set your preferences and tailor the messages you receive in your daily digest. Learn more here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-set-preferences

I hope this helps. Do you have any specific questions or frustrations that I can help with? Furthermore, we’re constantly working to improve the usability of Connect. Your feedback helps us make it better.

Cahnny – Do you use Mayo Clinic Connect on a computer or smartphone?

Jump to this post

Good example Cahnny. This was a message you were @mentioned in. We were pointing Clemlaa to your post about Squatty Potty, thinking that it would be beneficial for her. You received a notification that you’re mentioned for 2 reasons:
1. We don’t want to talk about you with you knowing about it 🙂
2. Should you wish to join or add something to the discussion, this brings you directly to it. No obligation to join if it doesn’t relate to your experience.

I’m sending you a private message now, so that we can schedule a meeting to discuss. I look forward to your feedback.

REPLY
@colleenyoung

Thanks for bringing this up @cahnny. Let me see if I can shed some light on how to navigate Connect and help you get the messages relevant to you.
I agree, there are very nice people who respond to posts here. It is a very informative and supportive community. Here’s how you can get the most out of it.

Connect is divided in groups. Click this link to see a listing of all the groups https://connect.mayoclinic.org/groups. Further down this same page is a listing of the most recent discussions and activity.
When you follow a group, you receive email notices whenever a new discussion is started or message added. Learn more about how to follow a group here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-follow-group

Connect allows you to @mention other members so they are alerted when you’ve posted something that includes them. The moderators use the @mention to help connect members. For example, if you post something about “high blood pressure” or “laminectomy”, we search for other members who have talked about the topic, and bring them into the conversation. Clicking the @membername brings you to the member’s profile page where you can see their recent posts. While at times their recent posts may seem unrelated, we know they have talked about it in the past. It is a significant part of the moderating team’s job to get to know members and help connect people with similar experiences. Sometimes we can’t make an exact match because we only know as much as people tell through their messages. But we always make sure that no message goes unanswered 🙂 As Connect grows both in members and activity, more exact matches will be made. Thanks to all who are pioneering the way.

You can read more about @mentioning members here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-mention

Tailor your notifications and Daily Digests: Members receive a Daily Digest — a daily summary of messages posted to Connect. We are working to make this digest better and more relevant to each member. In the meantime, there are things you can do to set your preferences and tailor the messages you receive in your daily digest. Learn more here: https://connect.mayoclinic.org/get-started-on-connect/#how-to-set-preferences

I hope this helps. Do you have any specific questions or frustrations that I can help with? Furthermore, we’re constantly working to improve the usability of Connect. Your feedback helps us make it better.

Cahnny – Do you use Mayo Clinic Connect on a computer or smartphone?

Jump to this post

Thanks for helping me Colleen. I need all the help I can get and thank you Cahnny for the nice write up on squatty potty.

REPLY

Yikes! I read something here about getting vitamin D from milk, red meat, and tuna. I HAVE to have 4,000 IU of D daily because I’m deficient. I get 1/2 from a supplement and 1/2 from my food. I’m part-time vegetarian. It’s totally doable without red meat! I drink vanilla soy milk…yummy! Tuna is probably the worst of the fishes for D, but you could get good advice on the catch of the day at your deli or grocery store. Recipes are easy, quick and easily found on Pinterest (My favorite) and I do love whole eggs, hence the “part-time” vegetarian! The Swank Diet is what I follow. It’s all online! I’ve been doing it for years, but there is a book by Professor Jelinek called Overcoming Multiple Sclerosis that spotlights the Swank Diet, named after the Dr who created the diet.

REPLY
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