Mayo Clinic Connect
Has anyone done a telephone consultation with a doctor? Is it possible?
Hi @lorna813. Welcome to Connect! We are glad to have you. This is a great question. In the age of telemedicine, phone and video consults are becoming more and more common. They are certainly possible, and many doctors provide them. Are you considering this option? What kind of consult are you looking for?
Some types of consult are better suited for phone than others, and doctors typically prefer to have seen you in person at least once before offering that option. I’m tagging @rick537, @burrkay and @concernedmtnmom and who have posted about phone consults in the past and may be able to provide some additional insights. Hope this helps!
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It was my understanding doctors can’t consult across State lines for legal reasons. For example, rather than visit with a doctor in New Orleans (a global specialist in neuroendocrine tumors) with my wife and I living in Wisconsin, I wanted to have a teleconference appointment. I had previously faxed all the necessary background information. I was told that he wasn’t allowed to practice medicine across state lines. While we had met him previously in a conference, we hadn’t had an office appt. with him. So… I guess I’m confused.
Yes, my wife and I did a telephone consult with our Oncologist. He is in Jacksonville, and we are in South Carolina. He did order some blood to be drawn by our family provider and another test locally, then fedexed the info to the lab in Jacksonville.
That avoided us having to stay in Jacksonville for two-three weeks while they did the tests.
Hope this helps!
Liked by Colleen Young, Connect Director, Jamie Olson, ranimal72
P:S.- the consult was after the lab reports came back to him.
I live in New York state, and I’ve had several phone consults from different Mayo Rochester specialties. When we set up the appointment, we just ensure to confirm which time based on our different times zones. The doctor always calls me.
Liked by Jamie Olson, ranimal72
I want to desperately have phone consult. Can you give me more details on how to set it up. Which number to call and I am based out of Nashville how will my insurance work . Thanks a lot in advance.
Liked by ranimal72
Hi @mayoclinicseeker … I apologize for the delay in getting back to you.
You will most likely need to see them in person first. The phone consults I’ve had with my Mayo doctors were follow-up after in-person visits.
To see if your medical insurance will work, you can just call them. All you need to do is tell them your insurance info and they will tell you whether or not they accept your insurance. This page shows the phone numbers for their different locations: http://www.mayoclinic.org/about-mayo-clinic/contact.
From what I have learned from speaking with Mayo employees, the fastest way to get an appointment with a specialist is to have your local physician refer you to a particular Mayo speciality. This is the part of their web site that has info for physicians who want to refer patients to them: http://www.mayoclinic.org/medical-professionals.
With that said, I called directly into a specialty department to get an appointment with my Mayo endocrinologist without a referral. (Mayo accepted me without a physician’s referral and my medical insurer doesn’t require a referral. All subsequent referrals in Mayo are done by my Mayo doctors referring to each other.)
Liked by charlis
Thank you. The doctor we were working with in New Orleans (we are in Wisc) did order scans/blood work which was sent to him and ISI in CA. What he said he couldn’t do was to have a telephone office appt (my words, not his) because I believe that constitutes practicing medicine across state lines. An office appt. would need to be in his office. I take him at his word. If anyone else knows if this is factual (or not), I would be interested. Being able to get 2nd or 3rd opinions without having to travel would be very helpful (energy, time, money).
Interesting. Do you consider a consult the same as an office appt. Obviously, if a physical exam is needed that wouldn’t work, but if you are reviewing blood work/scans and next steps, it makes sense.
My wife was able to ‘see’ her Mayo specialist for follow-up, etc. using Mayo Virtual Visit once she was too incapacitated to travel. It was a fabulous tool.
Liked by Jamie Olson
I wasn’t aware of the Virtual Visit. I will have to check this out. At this point, getting to Mayo isn’t an issue and gives us an excuse to visit with our daughter/SIL in Minneapolis.
As I understand it, Mayo Clinic is not offering virtual consultation for patients that are brand new to Mayo Clinic. There are some consults taking place virtually within the system. They are used for return visits and I'm not quite sure of the logistics.
I just called the Vascular Center in Rochester, MN and asked if we could set up a telemedicine/phone consultation for my very ill but very sharp mentally 88 year old father who is facing a possible leg amputation due to PAD and possible life-threatening cardiac bypass surgery. The woman who answered the phone in the vascular center was very discouraging and said he would have to come in person. I found the Cleveland Clinic and MGH in Boston to be a lot more progressive in this area 🙁 @colleenyoung
Liked by JK, alumni mentor
This is disappointing to hear. I would Mayo has a stated policy on this. We all know it’s the future in a number of situations.
@lisalucier @ethanmcconkey @kanaazpereira @JustinMcClanahan Could one of the moderators please provide some insight here? Thanks in advance.
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