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Posted by sunnyflower @sunnyflower, Nov 12, 2020

Hello Everyone, I find that a great deal of posts if not most, which arrive in my email, do not name the person the post is responding to. If I can contribute and/or want to know if the post has been addressed/resolved, I try to find the post/psrson that it is being replied to. So I go into the View and Reply to see if I can find the post and so many times can't. There can be other messages before and after it that have nothing to do with that post I was wondering about. Am I the only one having this problem and if not, would it be feasable to suggest we name the person we're replying to so that their Mayo name shows in the email? Could it just be my device? I have a MS Surface which is actually a computer even though called a tablet. My husband, the computer guy explained this to me yesterday. I welcome and wonder your thoughts. If feasable, might it be a suggestion to make for a more user-friendly, less time-intensive process this way? Thanks so much, Sunnyflower @colleenyoung @johnbishop @erikas @artscaping

@sunnyflower, when you click VIEW & REPLY in an email, it will take you directly to that post. No searching or scrolling necessary.

It sounds, however, like you're searching for the post to which that person has replied. Please refer to this article that explains the easy way to figure that out without fruitless scrolling. The article includes images to make it easier to understand.

– Replies and @mentions: How do I know who is replying to whom? https://connect.mayoclinic.org/page/about-connect/newsfeed-post/replies-and-mentions-how-do-i-know-who-is-replying-to-whom/

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@colleenyoung

@sunnyflower, when you click VIEW & REPLY in an email, it will take you directly to that post. No searching or scrolling necessary.

It sounds, however, like you're searching for the post to which that person has replied. Please refer to this article that explains the easy way to figure that out without fruitless scrolling. The article includes images to make it easier to understand.

– Replies and @mentions: How do I know who is replying to whom? https://connect.mayoclinic.org/page/about-connect/newsfeed-post/replies-and-mentions-how-do-i-know-who-is-replying-to-whom/

Jump to this post

HI Colleen, yes, I understand and already do that. I did read the info in the link you enclosed and thank you for that. What I'm saying is that it would be GREAT and time saving to see who the post aka message is replying to, above the message aka text of the post, in the email. When I click on the view and reply, and it brings me to the message I just read in my email, the person that message was replying to, is often not above or below that message. I do see and have clicked on the message (unhide it) but all that is still time consuming and not as user friendly as I think it could be. So was suggesting an improvement if feasable. Suggesting members clarify who they are responding to. When in sever pain, and any little task in life is overwhelming, as it is, isn't so easy. I imagine it would be hard to understand for someone who isn't in a world of hurt. Thank so much, Sunnyflower

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@sunnyflower

HI Colleen, yes, I understand and already do that. I did read the info in the link you enclosed and thank you for that. What I'm saying is that it would be GREAT and time saving to see who the post aka message is replying to, above the message aka text of the post, in the email. When I click on the view and reply, and it brings me to the message I just read in my email, the person that message was replying to, is often not above or below that message. I do see and have clicked on the message (unhide it) but all that is still time consuming and not as user friendly as I think it could be. So was suggesting an improvement if feasable. Suggesting members clarify who they are responding to. When in sever pain, and any little task in life is overwhelming, as it is, isn't so easy. I imagine it would be hard to understand for someone who isn't in a world of hurt. Thank so much, Sunnyflower

Jump to this post

@sunnyflower We conducted hours of research, member interviews and user experience testing when updating the functionality in 2017. So let me go all geeky on you.

You are referring to something called "threaded discussions." We used to have threaded discussions, but that was even more confusing and received daily complaints from members. Threaded vs. flat discussions have long been debated by user experience experts. https://blog.codinghorror.com/discussions-flat-or-threaded/

The +show/unhide and @mention functionality is a prop that helps remedy the limitations to flat discussions, which were preferred by 80% of members interviewed.

To quote a fellow geek colleague:
"Personally, I have yet find any threaded discussion format I like. …threaded discussions are painful to use. You're forced to click through to see the responses, and once you do, there's far too much pogo-ing up and down the hierarchy of the threaded discussions. It's all so.. unnecessary.

Flat discussion views have their limitations, too. But they're minor compared to the trainwreck that is threaded discussions. Until we can come up with a new discussion model that doesn't add a slew of new problems, let's take Joel's advice and stick with simple, flat discussion views."

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@sunnyflower

HI Colleen, yes, I understand and already do that. I did read the info in the link you enclosed and thank you for that. What I'm saying is that it would be GREAT and time saving to see who the post aka message is replying to, above the message aka text of the post, in the email. When I click on the view and reply, and it brings me to the message I just read in my email, the person that message was replying to, is often not above or below that message. I do see and have clicked on the message (unhide it) but all that is still time consuming and not as user friendly as I think it could be. So was suggesting an improvement if feasable. Suggesting members clarify who they are responding to. When in sever pain, and any little task in life is overwhelming, as it is, isn't so easy. I imagine it would be hard to understand for someone who isn't in a world of hurt. Thank so much, Sunnyflower

Jump to this post

@sunnyflower, I forgot to mention the "jump to this post" trick, which I think might just be the thing that would solve the time consuming, scroll issue you're encountering.

See the image below. When you + (show) or unhide the post that is being replied to, it reveals that post. Below the quoted post, you'll see "Jump to this post" in blue. Click that and you'll automatically be taken to that post. From there you can continue to read all subsequent posts in chronological order.

I think that might be the functionality that will help.

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For anyone wishing to provide feedback on Mayo Clinic Connect, the usability or design, feel free to contact me using the Contact Mayo Clinic Connect link in the footer of any page. The footer is the grey background area at the bottom of every page. We gather member feedback and share it with our developers and usability and design experts. Member feedback is always used for our redesign projects.
Thank you!

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@colleenyoung

@sunnyflower, I forgot to mention the "jump to this post" trick, which I think might just be the thing that would solve the time consuming, scroll issue you're encountering.

See the image below. When you + (show) or unhide the post that is being replied to, it reveals that post. Below the quoted post, you'll see "Jump to this post" in blue. Click that and you'll automatically be taken to that post. From there you can continue to read all subsequent posts in chronological order.

I think that might be the functionality that will help.

Jump to this post

Yes, I use and like that function. Thx

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@colleenyoung

@sunnyflower We conducted hours of research, member interviews and user experience testing when updating the functionality in 2017. So let me go all geeky on you.

You are referring to something called "threaded discussions." We used to have threaded discussions, but that was even more confusing and received daily complaints from members. Threaded vs. flat discussions have long been debated by user experience experts. https://blog.codinghorror.com/discussions-flat-or-threaded/

The +show/unhide and @mention functionality is a prop that helps remedy the limitations to flat discussions, which were preferred by 80% of members interviewed.

To quote a fellow geek colleague:
"Personally, I have yet find any threaded discussion format I like. …threaded discussions are painful to use. You're forced to click through to see the responses, and once you do, there's far too much pogo-ing up and down the hierarchy of the threaded discussions. It's all so.. unnecessary.

Flat discussion views have their limitations, too. But they're minor compared to the trainwreck that is threaded discussions. Until we can come up with a new discussion model that doesn't add a slew of new problems, let's take Joel's advice and stick with simple, flat discussion views."

Jump to this post

Hi Colleen, great info, good to know, love to learn. I'm always trying to simplify and make everything more user-friendly and efficient, not challenge and am definitely not resisting. That is my heart. Not to make anyone feel defensive. Not at all, ever.
I believe I have acknowledged the tremendous amount of time and effort you and the admin team have invested into setting up Connect to function in the best possible way for all of us in a prior message /post.
Sincerely, Sunny

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@colleenyoung

@sunnyflower We conducted hours of research, member interviews and user experience testing when updating the functionality in 2017. So let me go all geeky on you.

You are referring to something called "threaded discussions." We used to have threaded discussions, but that was even more confusing and received daily complaints from members. Threaded vs. flat discussions have long been debated by user experience experts. https://blog.codinghorror.com/discussions-flat-or-threaded/

The +show/unhide and @mention functionality is a prop that helps remedy the limitations to flat discussions, which were preferred by 80% of members interviewed.

To quote a fellow geek colleague:
"Personally, I have yet find any threaded discussion format I like. …threaded discussions are painful to use. You're forced to click through to see the responses, and once you do, there's far too much pogo-ing up and down the hierarchy of the threaded discussions. It's all so.. unnecessary.

Flat discussion views have their limitations, too. But they're minor compared to the trainwreck that is threaded discussions. Until we can come up with a new discussion model that doesn't add a slew of new problems, let's take Joel's advice and stick with simple, flat discussion views."

Jump to this post

Hello Colleen and moderators and mentors,
I read through the dialogues and the pros and cons of flat vs. threaded on the link provided. There also seemed to be a fair amount of disagreement between the two which are not straight forward in and of themselves when considering branches, etc.

I found it to be a difficult read for my brain and being married to a computer programmer/architect, I was cognitive of who was participating in the discussions and likely designing the protocols and the differences of my and other, especially female, brains.

Speaking as an average female who is tech challenged, yet could save a life, and uses an average of 20,000 more words per day than men,
this quote sums it up for me: "In the end, it comes down to your audience: Them being tech-literate geeks or more of the general public"

Reading all this helps me understand why I struggle on Connect. However, I can usually figure out how to get where I want to be, just not as easy or quickly as I wish.

I think there are so many factors in the equation such as many if not most if us bloggers suffer from some cognitive impairment due to extreme pain and medications known to cause these. Memory is very affected thus forgetting to stay on topic!

Thank you all for your help and investment to improve our well-being! Hope this helps you understand the struggles and wher I 'm coming from. Blessings, Sunny

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