Patient Advocacy or Patient Navigators at Mayo Clinic

Posted by fayrankin @fayrankin, Sep 4, 2011

My 87-year old mother just returned from what she describes as a chaotic, dis-organized and unsuccessful 2 day visit to Jacksonville. A friend took her as I live across the county but it appears if she is to achieve better satisfaction in her return visit that I am going to have to take an active role in finding out why her first visit was such a calamity and what the intent of her second visit ( a 12-hour round trip) is.

If anyone know of an appropriate office to contact within Mayos to begin my efforts to assist her which will include flying to Florida and accompanying her on the next visit. This is, of course, if there is a next visit. In many, many years, i have never heard such a dismal account of a Mayo visit.

Any advice will be appreciated.

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When I worked in healthcare elsewhere (quite sometime ago) there were outpatient Case Managers available (When a client's needs involved a skilled placement of a complicated nature, a Social Worker managed the client. Is this service available to patients at Mayo Clinics? My own observations for whatever it is worth was Sister Marie, in the Chaplain Department (this was in California) knew the system inside & out & was by far the best go to!

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@linh

When I worked in healthcare elsewhere (quite sometime ago) there were outpatient Case Managers available (When a client's needs involved a skilled placement of a complicated nature, a Social Worker managed the client. Is this service available to patients at Mayo Clinics? My own observations for whatever it is worth was Sister Marie, in the Chaplain Department (this was in California) knew the system inside & out & was by far the best go to!

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@linh, yes, these services exist at Mayo Clinic as well. Here are some options available at all campuses:
Social work: https://www.mayoclinic.org/patient-visitor-guide/minnesota/resources/social-work
– Specilized social workers are available in a variety of departments, such as oncology: https://connect.mayoclinic.org/blog/cancer-education-center/newsfeed-post/how-an-oncology-social-worker-can-help/
– Social work and case management https://www.mayoclinichealthsystem.org/locations/eau-claire/services-and-treatments/social-services
– Chaplain services https://www.mayoclinic.org/patient-visitor-guide/minnesota/resources/spiritual-religious-services
– Patient navigators https://connect.mayoclinic.org/blog/cancer-education-center/tab/patient-navigator/

To inquire about additional supports, you can also contact the Concierge Services: https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
They can help with everything!

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