mayo balance team appointment

I have Chronic axonal polyneuropathy that has been diagnosed. I saw
on the Mayo website that they have a dedicated Mayo Clinic care team for balance issues with neuropathy. I contacted the Scottsdale, AZ facility to make an appointment with the care team. The person who contacted me for the appointment said the care team is under the neurology department and that department is not taking any new patients at this time, there is no waiting list and they are 6 months out. Has anyone had an issue with getting to see the care team?\RLB