Is there a way to check status of request?

Hello everybody. I was wondering if there was a way to follow-up to see if a decision had been made on offering an appointment. For background, I submitted an appointment request about 3 weeks ago. I got the initial email saying a response would be given within 7-10 business days, but that has passed and I haven't gotten a call or an email either way. I don't want to be a bother but I also need to know if I should be looking elsewhere because time is wasting away. I've checked the patient portal and there is no info there either. Thanks in advance for any information you can offer.