How does a Disabled Veteran get into Mayo Clinic?

Posted by gcranor @gcranor, Jul 22, 2022

I have been suffering from chronic pain (8 back surgeries), a pain pump (it the best thing that helps), urinating problems (6 catheters a day), digestive issues. I have asked my VA doctors to refer me to the Jacksonville Mayo Clinic so I can get a team of doctors to work together and figure out a real plan instead of chasing issues without working together. Oh I also have dementia (lost of long term memory, trouble speaking, migraines, lost my filters, and find it difficult to answer questions).
Is there away to convince the VA to refer me to community care to a Mayo Clinic for a work up.

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Hi @gcranor, Veterans across the US may be eligible for unique care for complex health issues at Mayo Clinic in Arizona, Mayo Clinic in Florida, and Mayo Clinic in Minnesota. This expanded access is a result of Mayo Clinic’s participation in the Department of Veterans Affairs’ (VA) Community Care Network. Read more about the VA Community Care Network here: https://www.va.gov/COMMUNITYCARE/index.asp

Mayo Clinic expanded its commitment to serving veterans by participating in VA Community Care Network in August 1, 2020. Read more here: https://newsnetwork.mayoclinic.org/discussion/mayo-clinic-expands-commitment-to-serving-veterans-by-participating-in-va-community-care-network-beginning-august-1-2020/

Fellow members like @19lin @eott6913 @johnbishop @richcolleen may have some additional advice to offer from their experiences. You can see some of their tips and experiences in this related discussion:
- VA assistance: Anyone dealing with VA? Tips? https://connect.mayoclinic.org/discussion/va-assistance/

To find out if you are eligible for care through the Community Care Network and wish to be considered for care at Mayo Clinic, Florida or another location using your VA benefits, contact your VA care team/coordinator to discuss your options.

To talk to someone at Mayo Clinic, you can call Mayo in Jacksonville during business hours 904-953-0853.

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I am a disabled vet and have VA coverage, and see many community care specialists. I also have private insurance (Mayo is “In Network”) I’m new to Mayo- still waiting for initial appointments. I have a complex set of issues all associated with Autonomic dysfunction, but my local tilt table tests were normal, so the VA doesn’t want to refer me to Mayo. My CCN specialists have already referred me to Mayo. Will Mayo work with the VA and my Private insurance to cover all costs if I am accepted by Mayo as an autonomic patient?

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Profile picture for luckydog1 @luckydog1

I am a disabled vet and have VA coverage, and see many community care specialists. I also have private insurance (Mayo is “In Network”) I’m new to Mayo- still waiting for initial appointments. I have a complex set of issues all associated with Autonomic dysfunction, but my local tilt table tests were normal, so the VA doesn’t want to refer me to Mayo. My CCN specialists have already referred me to Mayo. Will Mayo work with the VA and my Private insurance to cover all costs if I am accepted by Mayo as an autonomic patient?

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Welcome @luckydog1, You mentioned the VA doesn't want to refer you to Mayo due to your normal tilt table tests but your CCN specialists have already referred you to Mayo. Since you need VA approval along with the Community Care Network approval for the Mayo referral, can you ask the CCN specialists if they can help you get approval for the referral to Mayo?

Here's more information that may be helpful:
-- Eligibility for community care outside VA: https://www.va.gov/resources/eligibility-for-community-care-outside-va/

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Profile picture for luckydog1 @luckydog1

I am a disabled vet and have VA coverage, and see many community care specialists. I also have private insurance (Mayo is “In Network”) I’m new to Mayo- still waiting for initial appointments. I have a complex set of issues all associated with Autonomic dysfunction, but my local tilt table tests were normal, so the VA doesn’t want to refer me to Mayo. My CCN specialists have already referred me to Mayo. Will Mayo work with the VA and my Private insurance to cover all costs if I am accepted by Mayo as an autonomic patient?

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@luckydog1
Welcome to Mayo Connect. It sounds like you have already contacted Mayo about an appointment. When you contacted Mayo, did you share your insurance information?

I would recommend contacting Patient Account Services to ask your specific questions.

General insurance information can be found here:
https://www.mayoclinic.org/billing-insurance/insurance
To contact Patient Account Services at 844-217-9591 (toll-free), Monday through Friday. There is one number for all locations, but your insurance coverage may depend on location.

Hopefully, another veteran who has gone through the process at Mayo can share their experience.

What location are you considering?

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