Hello, my hearing loss has worsened over the past years. My job is basically customer service. I have not been able to answer phones for a few years. Thankfully my team covers me on that. But since covid and mandatory masks my job is a nightmare. I recently stepped out of my position as department lead as I can not give it 100%. I explained the situation to my boss who offered to put me on nights. My problem has been my new lead, doesn't keep to that schedule. I have thought of just quitting but I am 2 years til retirement and have a pension. Are there laws that would help? Does my company owe me special consideration? I am at a loss as to what to do. Any suggestions would be appreciated.
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