Difficulty seeing/communicating with oncologist

Posted by dpat212 @dpat212, Sep 18 8:53pm

Wondering what the average wait time people experience in getting their oncologist to see them or call them back after new scans. My dad is at a "top" cancer institution and after a recent PET showing new metastatic disease, we have been calling/messaging non-stop for an appointment. His oncologist hasn't even called to discuss the results and it's been 3 days since the report was released and we saw it on the portal, we had to call the office non-stop to get an appt, and they gave us a visit in 1 week (nothing sooner). We need to start treatment (he is on none) and it feels like they have no urgency on their end. This is typical for what we experience with him even as established patients of 3 years and we've reached a breaking point. Is this what others experience?

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@dpat212: If I were you I would explore Oncologists that may be available to you - maybe your primary doc would refer you? You deserve and need special treatment and confidence in your cancer health team. If you have disc or written reports of your tests & hopefully biopsy diagnosis report, you will be able to get consult with an Oncologist. Perhaps your best option might be to make contact with all the cancer medical facilities - perhaps with University Cancer Specialists? You decide best.

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THIS IS NOT AN EMERGENCY, & getting an appointment within a week is an OUTSTANDING response.

Prostate cancer is VERY slow growing. After discussing the options with his oncologist, you & he may want to learn & study ALL his options before rushing into the first one that is available.

As far as test results, my oncologist waits until our next 12-week appointment to discuss them, because it is NOT URGENT. Of course I can view them on the portal, but there is no urgency.

In the one case recently, where there WAS some urgency, I got a call within six hours. My oncologist noticed that my pulse was very low (36) at the pre-visit screening, & ordered an EKG for the next day. I hadn't left the hospital grounds after the EKG when he had seen the results & called to take me off my medications temporarily (he had ALREADY ordered an echocardiogram & a heart monitor).

This is all normal medical practice. I give this as an example of when test results & visits are urgent AND WHEN THEY ARE NOT.

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I always have appointment scheduled about a week after my scan ahead of time., I have bloodwork prior to Dr appointment. I think it is time for my team to discuss best treatment prior to my appointment.

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Profile picture for kevinmonroemi @kevinmonroemi

I always have appointment scheduled about a week after my scan ahead of time., I have bloodwork prior to Dr appointment. I think it is time for my team to discuss best treatment prior to my appointment.

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@kevinmonroemi

I do likewise. I have an extensive blood draw (PSA, testosterone, comprehensive metabolic panel, & complete blood count) every four weeks. I schedule them so that my 12-week oncologist visit is the week after the blood draw, allowing for ample time for the results (the PSA is sent to Mayo Clinic in Rochester, MN & they are historically slow in reporting results to my hospital) to arrive & be examined.

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I'm a Mayo Rochester cancer patient and No, this is not my experience. My doctors have always been very responsive and great communicators before my cancers, during, and since. I will say I think your Dad and you deserve better.

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Profile picture for Read & learn & live! @readandlearn

THIS IS NOT AN EMERGENCY, & getting an appointment within a week is an OUTSTANDING response.

Prostate cancer is VERY slow growing. After discussing the options with his oncologist, you & he may want to learn & study ALL his options before rushing into the first one that is available.

As far as test results, my oncologist waits until our next 12-week appointment to discuss them, because it is NOT URGENT. Of course I can view them on the portal, but there is no urgency.

In the one case recently, where there WAS some urgency, I got a call within six hours. My oncologist noticed that my pulse was very low (36) at the pre-visit screening, & ordered an EKG for the next day. I hadn't left the hospital grounds after the EKG when he had seen the results & called to take me off my medications temporarily (he had ALREADY ordered an echocardiogram & a heart monitor).

This is all normal medical practice. I give this as an example of when test results & visits are urgent AND WHEN THEY ARE NOT.

Jump to this post

@readandlearn I think your comments are useful to provide some balance and insight before switching oncologist

I know how busy my oncologist unfortunately is as there are so many of us. I do sometimes speak with his nurse practitioner if I need anything. A few months ago I was getting light headed and having headaches for no apparent reason and in addition to a suite of blood tests I don’t normally get my oncologist ordered a CT scan immediately to ensure there was nothing going on there as my periodic scans don’t include my head.

I wouldn’t change my oncologist lightly but I would if truly needed

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Profile picture for kevinmonroemi @kevinmonroemi

I always have appointment scheduled about a week after my scan ahead of time., I have bloodwork prior to Dr appointment. I think it is time for my team to discuss best treatment prior to my appointment.

Jump to this post

@kevinmonroemi This is also how my oncologist and I do things. My cancer is aggressive and fast growing and I have been NED for 4 years. My bloods and scans have gradually increased to 6 monthly and we book the appointment when I leave from the appointment and they send the referral to the scan place who call me to organise the scans for a week before. It has worked well.

I personally choose not to read my scans and wait to see my oncologist so he can interpret them for me (as I misread them once and totally freaked out, unnecessarily)

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I work on the insurance and normally before any new procedure or treatment is started, you need a pre-auth. No provider is going to rush into a treatment without first consulting with the patient, sharing options, then getting a pre-auth and starting treatment. Otherwise if treatment is started and pre-auth is denied for whatever reason, your provider will stop the treatment or suggest a different treatment.

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You’re very lucky you only have to wait a week! That is really fast, some of us have to wait weeks to months!

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My first oncologist was good at my visits, otherwise I never spoke to her on the phone. I was contacted by the same nurse within a few hours. After starting calquene my follow up visits were scheduled with associate doctors and back to the primary oncologist combined with lab visits. A few days into the 2nd month of Calquence severe burning feet and hands. My call reporting the side effects was returned within a few hours by the same knowledgeable and thorough nurse assistant. 1st 3 days of Zanubrutinib the same side effects my call to the office was returned within a few a few hours by the nurse assistant.
I had 1 morning appointment when the office opened and waiting in line I counted 16 patients. That day I learned the oncologist is very busy.
My first visit to Oncologist 2 was the appointments for my scan,labs and visit back to the oncologist was communicated within a few hours with detailed instructions including my next appointment with oncologist’s staff by text.

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