I am trying to get an appointment for my brother in Jacksonville with the Neurology Department for his memory loss of undetermined cause.
I called to get the process started and was told that he could not be seen without a firm diagnosis. I explained that we have been given several tentative diagnoses and have had several tests done, but nothing firm was ever diagnosed. We are seeking a second opinion and do not understand why he cannot be seen. I assumed the Mayo Clinic sees many patients with unclear diagnoses…any words of advice to get by the appointment gatekeepers? Im currently going with the plan of calling seeing if I can get someone more helpful. Should we contact the Office of Patient Experience for help?