Hi
She was sent to you by God.
Checked some regarding the scar, please see below:

How do you get rid of a keloid scar?
Treatment
Wound care. For newer keloids, the first treatment option might be compression dressings made from stretchy fabric or other materials. ...
Corticosteroid cream. ...
Injected medicine. ...
Freezing the scar. ...
Laser treatment. ...
Radiation therapy. ...
Surgical removal.
There is no sure-shot way of removing them 100%. It is part of the deal one has to live with.
Hopefully, she will get through the status quo.

best