Anyone using new Phonak hearing aides and TV connector?

Posted by Don Higgins, Volunteer Mentor @dsh33782, Apr 12, 2023

I've had Oticon hearing aides for over 4 years but when I upgraded from iPhone 6 to iPhone14, the Oticon TV adaptor quit working. I then upgraded to new Phonak hearing aides and new Phonak TV connector which all work great. The Phonak app shows battery levels, and its great to have rechargable batteries. With the new hearing aides on, I can talk with my wife Charlotte 2 rooms away now. Previously we had to be the same room. Have others had such improvement with new hearing aides?

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@julieo4

Sorry, but it's a travesty that hearing aid fitters don't tell people about telecoils. They should be demonstrating what they do, in office, before they help a patient select a hearing aids. Telecoils do NOT add any cost to the hearing aid. They connect people to the technology installed in public venues like theaters, performing arts centers, meeting rooms, worship centers, etc. etc. They are vital for people with hearing loss who want to hear everywhere.

I guess I'm confused that your audiologist would say you don't have telecoils in those hearing aids because they are 'the most expensive'. What? Most likely they have BlueTooth. That adds considerable cost to a hearing aid. It's good stuff, but it doesn't do the trick in large venues. To get the most bang for the buck you need both BT and Tcoil.

We have advocated for 'communication access' in these places and the Americans with Disabilities recognizes that access if important. Resound hearing aids have telecoils, unless you are getting a model that is too small to contain this tiny component that doesn't take much space.

You just want to get it done with. Will you regret not being patient?

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I have the telecoil in my Phonak HA but don't know how to connect when in an environment that uses that technology. I think it is a device that is worn and activated in the location. I have not yet found any places that I visit that use telecoil. Not sure if movie theaters comply with that. Would be interested to know.

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@gencha

I have the telecoil in my Phonak HA but don't know how to connect when in an environment that uses that technology. I think it is a device that is worn and activated in the location. I have not yet found any places that I visit that use telecoil. Not sure if movie theaters comply with that. Would be interested to know.

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To use a telecoil in a place that has installed a hearing loop, all you have to do is turn the aid to the telecoil mode and you'll connect with the system in the room. Telecoils have to be activated in hearing aids by your audiologist/provider. Often they don't bother to turn them on. You don't need any external equipment in a looped room/venue.

To use telecoils with FM or IR (Infrared) systems you will need a neckloop, which is a small circular wire that plugs into a receiver that the venue is expected to provide. That puts you in 'the loop' and again, it's a matter or turning on your activated telecoil. In newer hearing aids that will likely be done with your smart phone. In older models it's by pushing a button on the hearing aid.

I use the neckloop with several different audio devices, including my cell phone, laptop, portable radio, etc. It's rather like having binoculars for your ears as it brings sound direct to you without any background noise,

You can see where loops are installed at http://www.hearingloop.org You should know that venues are required by the Americans with Disabilities Act to provide communication access in public venues where listening is needed to participate. The downside is that they don't have to provide that access unless people ask for it. YOU have to advocate and educate.

Are you willing to do that?

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@gencha

I have the telecoil in my Phonak HA but don't know how to connect when in an environment that uses that technology. I think it is a device that is worn and activated in the location. I have not yet found any places that I visit that use telecoil. Not sure if movie theaters comply with that. Would be interested to know.

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Further clarification. Movie theaters are not exempt from providing communication access, but most do it with captioning devices. They are helpful, but a lot of people say they dislike them. Rarely are movies open captioned in theaters, except in regions where people with hearing loss have advocated to have open captioning. In most cases, that is done for one or two of the timelines for a particular movie...most often a matinee.

Ask at your local theater about captioning devices. The most common one is Captiview. It's a device that fits in the cup holder at a theater seat. It's a flexible hose that leads to a small captioning screen that can be adjusted to a level where it works for you. It works, but people complain that it doesn't provide captions for the previews before the movie begins. Therefore, you can't test it until the actual movie begins.

I definitely use this device when/if I attend movies. Like so many other people with hearing loss, I prefer streaming movies at home on the TV with captions and volume I can control.

Hearing loss has been part of my reality since long before these caption devices and streaming was available. For years I just didn't 'do' movies. I read books instead. It's been fun getting back into knowing what people are talking about in movie conversations. 🙂

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My hearing aid continues to be full of streaming problems so I hesitate to have him activate the telecoil. For now, it is something that I can do without, but in the future it is good to know that the audiologist is the one to activate it as an initial step to get it going.

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@julieo4

Sorry, but it's a travesty that hearing aid fitters don't tell people about telecoils. They should be demonstrating what they do, in office, before they help a patient select a hearing aids. Telecoils do NOT add any cost to the hearing aid. They connect people to the technology installed in public venues like theaters, performing arts centers, meeting rooms, worship centers, etc. etc. They are vital for people with hearing loss who want to hear everywhere.

I guess I'm confused that your audiologist would say you don't have telecoils in those hearing aids because they are 'the most expensive'. What? Most likely they have BlueTooth. That adds considerable cost to a hearing aid. It's good stuff, but it doesn't do the trick in large venues. To get the most bang for the buck you need both BT and Tcoil.

We have advocated for 'communication access' in these places and the Americans with Disabilities recognizes that access if important. Resound hearing aids have telecoils, unless you are getting a model that is too small to contain this tiny component that doesn't take much space.

You just want to get it done with. Will you regret not being patient?

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Hi @julieo4
I went into so much detail. Can I edit some of my posts? Thanks

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