1. < Breast Cancer
Moderator

Want to help Mayo Clinic improve our Breast Cancer website?

Posted by Colleen Young, Connect Director @colleenyoung, Sep 23, 2021

Looking for 2 volunteers

From time to time, I get requests from my colleagues for patient and caregiver feedback to help us improve things at Mayo Clinic.

Mayo Clinic will like to improve how information about breast cancer is presented on Mayo Clinic's website mayoclinic.org. We want to make is easier to navigate. The focus will be on the design of the page, not the specific text and information. We are conducting research sessions to get patient and caregiver feedback. This is phase 2. Some of you already participated in phase 1.

The interview sessions will be held virtually with the design researcher on your smartphone or computer. You will be asked to share your screen during the interview. You are not required to have your video camera on (optional).

The sessions will be 40 minutes long. We are looking to conduct the sessions between mid-October, 2021 during business hours. This research is voluntary, and you can leave the study at any time.

If interested, please comment below or send me a private message.

Interested in more discussions like this? Go to the Breast Cancer Support Group.

kspicer | @kspicer | Oct 1, 2021
In reply to @colleenyoung "Thank you, @kspicer. We have our 3 volunteers already. I'd like to keep your name on..." + (show)
@colleenyoung

Thank you, @kspicer. We have our 3 volunteers already. I'd like to keep your name on my list for future opportunities if I may.

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Yes, absolutely. Reach out anytime

REPLY
Moderator
Colleen Young, Connect Director | @colleenyoung | Oct 1, 2021
In reply to @happy2bhear "Add mine too if you need more." + (show)
@happy2bhear

Add mine too if you need more.

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Thanks, Happy2bhere. I’ll add you and @kspicer to my list for future projects.

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Moderator
Colleen Young, Connect Director | @colleenyoung | Oct 25, 2021

Thank you to everyone who participated in this project to improve Mayo Clinic's Breast Cancer website and how we present information that is easy to navigate and relevant.

We spoke to patients and caregivers in different stages of the patient journey.

We conducted nine interviews in October 2021 with individuals who have been diagnosed with myeloma or breast cancer. We spoke to patients, spouses, and caregivers. We learned about various experiences and perspectives from those familiar with Mayo Clinic and those who are not.

Your feedback helped Mayo Clinic:
- Identify information that needs clarification on the treatment timeframe and the specialized care team.
- Understand the value of patient testimonial videos regarding relatability and understanding of personal treatment experiences at Mayo Clinic.
- Understand a video's role in helping viewers understand what Mayo Clinic's integrated team looks like for patient care.
- Identify opportunities to group related content for a better flow.

With gratitude,
Colleen, Connect Director, and Eralee, Senior User Experience Researcher

REPLY
1 reply
windyshores | @windyshores | Oct 26, 2021
In reply to @colleenyoung "Thank you to everyone who participated in this project to improve Mayo Clinic's Breast Cancer website..." + (show)
@colleenyoung

Thank you to everyone who participated in this project to improve Mayo Clinic's Breast Cancer website and how we present information that is easy to navigate and relevant.

We spoke to patients and caregivers in different stages of the patient journey.

We conducted nine interviews in October 2021 with individuals who have been diagnosed with myeloma or breast cancer. We spoke to patients, spouses, and caregivers. We learned about various experiences and perspectives from those familiar with Mayo Clinic and those who are not.

Your feedback helped Mayo Clinic:
- Identify information that needs clarification on the treatment timeframe and the specialized care team.
- Understand the value of patient testimonial videos regarding relatability and understanding of personal treatment experiences at Mayo Clinic.
- Understand a video's role in helping viewers understand what Mayo Clinic's integrated team looks like for patient care.
- Identify opportunities to group related content for a better flow.

With gratitude,
Colleen, Connect Director, and Eralee, Senior User Experience Researcher

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How did I miss participating? I am glad the project was successful.

REPLY
1 reply
Moderator
Colleen Young, Connect Director | @colleenyoung | Oct 28, 2021
In reply to @windyshores "How did I miss participating? I am glad the project was successful." + (show)
@windyshores

How did I miss participating? I am glad the project was successful.

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Apologies, Windyshores. I don’t remember now why your name wasn’t included. I’ll add your name to the list for future projects. Might this be something you could contribute to?
https://connect.mayoclinic.org/discussion/the-financial-burden-of-cancer-are-you-willing-to-share-your-story/

REPLY
1 reply
windyshores | @windyshores | Oct 29, 2021
In reply to @colleenyoung "Apologies, Windyshores. I don’t remember now why your name wasn’t included. I’ll add your name to..." + (show)
@colleenyoung

Apologies, Windyshores. I don’t remember now why your name wasn’t included. I’ll add your name to the list for future projects. Might this be something you could contribute to?
https://connect.mayoclinic.org/discussion/the-financial-burden-of-cancer-are-you-willing-to-share-your-story/

Jump to this post

I am grateful to Mayo for the info I was able to access when I was diagnosed.

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