Too much paperwork. Its overwhelming.

Posted by ihatediabetes @ihatediabetes, Aug 20, 2018

I have so much paperwork to do for my son with developmental disability. He's 27 years old and I am legal guardian. I didn't turn in MA renewal on time. Got email that its late. So I filled out and dropped off same day. Then financial worker called and said I need bank statements too. I had my husband help me print them. I just got copies of legal guardianship papers from courthouse. I brought then to mayo social work for my son so they know that I am guardian and so I can access patient portal for son. I also have to do SSI payee report for social security. I need to write guardian report to probate court every year. If I don't I get reminder letters. Then I have to go to annual meetings of son's residential and adult day program providers. I pay my son's room and board and add money to spending account. Then I send my son to summer camp and fill out forms and meet with nurse for camp. There's meds. Its just so much paperwork to deal with. There's even Mayo Clinic paperwork like family history forms for doctors. Its just so overwhelming. And that doesn't even include direct care. That's paperwork. Overwhelming. I don't know how people do all the paperwork. It never ends.

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Hello @ihatediabetes I can relate to what you are saying! Big time! The paperwork demands on caregivers can be huge and as you point out, frequently overwhelming! One of the frustrating aspects for me what how often I seemed to be having to put the same information into each organization's specific forms or formats! Ohhhh that one really used to tan my hide! I'd take them a copy of what I did for the last organization and they would smile and say 'we're sorry but it has to be on OUR form!' OMG! The same information! GRRRR!

To help a bit I took to writing pretty generic paragraphs on each major area: care, medical history, prescriptions, finances, etc. and then did a lot of cut and paste into their forms. If they weren't electronic I'd even just literally cut a copy and scotch tape it to their form! Got me some dirty looks, but I have thick skin!

I also set up an electronic calendar on my email account (gmail in my case) and one night put in all the deadlines I needed to meet and set automatic reminders for a week before, two days before, and one day before. It wasn't foolproof, but it did help in many cases.

What hacks have you found to help you manage your avalanche of paperwork? I am sure there are tricks that can help everyone!

Strength, courage, and peace!

REPLY

I'm experiencing the same problems with my husband's financial situation. He has Alzheimer's with vascular dementia so I take care of all his business, as I have for 63 years since the day we were married. He has always handed me his pay check and I was the one to see that all the bills were paid, and that there was money enough to go around. Suddenly VA has to have his permission to even talk to me on the phone. We did fill out a form and finally got him to make a little faint mark that we witnessed giving them permission to talk to me, but still all the paperwork has to be signed by him. They don't recognize my Power of Attorney or that I am trustee of his Miller Trust.

It has been one hassle after another since Medicaid insisted we check with VA to see if he was entitled to any other assistance other than medical and prescription. I went to our county VA commission and they helped me complete an extensive form with financial information. He was award a VA Aid and Assistance Pension since he had dementia and was in a nursing home. This was just over a year ago.

Then in November the VA finally discovered that he was married although this was plainly documented on the application so they direct-deposited the back pay. Then in February after the automatic yearly increase in Social Security and his VA pension, Medicaid said his income was too great and I had to establish a Miller Trust to receive his monthly payments and then I would need to pay his co-pay for the nursing home and the amount that was my share for my monthly maintenance since my IPERS and Social Security didn't amount to what Medicaid thought I should have for monthly income. In April I finally got the approval from Medicaid and thought all was well.

Then in July I got a notice from VA that his pension had been revoked from July 2017 (when he first were approved) to the present and he owed them $25,000 of overpayment. Back to the County VA commission and the Director contacted the director of the office in Minneapolis. He got an email back that it had been a mistake and they had it corrected. I got no notice all all on any of this. When I checked his Trust account to be sure the payment had been made before I wrote the check for the co-pay, VA had deposited $9,050 plus his monthly pension payment. Back to the VA office, and we sent another financial statement (same as before. I always keep a copy and just copy the amounts over to the new copy). Then I get a letter which was dated July 27 and I received Aug 6 (must have come by Pony Express) that they had recalculated and I only owed them $13,000. Saturday I finally received a letter from them with an financial accounting of his account. Back to VA office and called his friend in Minneapolis and we sent in another large envelope of the documents he had sent previously and copies of the email he had received a month ago with a request that they send me a letter informing me of any action taken. Now we wait again. I will have to check to see if deposit is made before I write the September check to the nursing home.

I haven't even tried to contact Medicaid about any of this yet. Just another headache. I don't know where the accountants in Minneapolis got their education, but they must had played "hooky" too much. My elementary math from my BA in Education is all the advanced bookkeeping I have and I can keep better account of my money than they seem to do. Sorry I've rambled on but I have to once in a while to be able to face another day.

REPLY
@rmftucker

I'm experiencing the same problems with my husband's financial situation. He has Alzheimer's with vascular dementia so I take care of all his business, as I have for 63 years since the day we were married. He has always handed me his pay check and I was the one to see that all the bills were paid, and that there was money enough to go around. Suddenly VA has to have his permission to even talk to me on the phone. We did fill out a form and finally got him to make a little faint mark that we witnessed giving them permission to talk to me, but still all the paperwork has to be signed by him. They don't recognize my Power of Attorney or that I am trustee of his Miller Trust.

It has been one hassle after another since Medicaid insisted we check with VA to see if he was entitled to any other assistance other than medical and prescription. I went to our county VA commission and they helped me complete an extensive form with financial information. He was award a VA Aid and Assistance Pension since he had dementia and was in a nursing home. This was just over a year ago.

Then in November the VA finally discovered that he was married although this was plainly documented on the application so they direct-deposited the back pay. Then in February after the automatic yearly increase in Social Security and his VA pension, Medicaid said his income was too great and I had to establish a Miller Trust to receive his monthly payments and then I would need to pay his co-pay for the nursing home and the amount that was my share for my monthly maintenance since my IPERS and Social Security didn't amount to what Medicaid thought I should have for monthly income. In April I finally got the approval from Medicaid and thought all was well.

Then in July I got a notice from VA that his pension had been revoked from July 2017 (when he first were approved) to the present and he owed them $25,000 of overpayment. Back to the County VA commission and the Director contacted the director of the office in Minneapolis. He got an email back that it had been a mistake and they had it corrected. I got no notice all all on any of this. When I checked his Trust account to be sure the payment had been made before I wrote the check for the co-pay, VA had deposited $9,050 plus his monthly pension payment. Back to the VA office, and we sent another financial statement (same as before. I always keep a copy and just copy the amounts over to the new copy). Then I get a letter which was dated July 27 and I received Aug 6 (must have come by Pony Express) that they had recalculated and I only owed them $13,000. Saturday I finally received a letter from them with an financial accounting of his account. Back to VA office and called his friend in Minneapolis and we sent in another large envelope of the documents he had sent previously and copies of the email he had received a month ago with a request that they send me a letter informing me of any action taken. Now we wait again. I will have to check to see if deposit is made before I write the September check to the nursing home.

I haven't even tried to contact Medicaid about any of this yet. Just another headache. I don't know where the accountants in Minneapolis got their education, but they must had played "hooky" too much. My elementary math from my BA in Education is all the advanced bookkeeping I have and I can keep better account of my money than they seem to do. Sorry I've rambled on but I have to once in a while to be able to face another day.

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Wow @rmftucker You have been through the paperwork wringer for sure! What a twisting journey and little is more frustrating when you have to redo and rehash the same material over and over! I am sorry you have to endure this aspect of caregiving!

It must be doubly frustrating when they won't accept your POA! That is really terrible of them!

I can only say I hope your journey with the VA and soon Medicaid smooths out for you and causes you less hassle!

I am glad you came here to vent about this! It is important, at least it was to me, to have someplace to talk like this! Sometimes just saying something out loud, or writing it 'out load' helps with the feelings of frustration, being overwhelmed, and just plain angry over these types of situations! Caregivers are already stretched too far and this kind of thing can be over the top!

Let me know how it continues to go! I hope better that is for sure!

Courage, strength, and peace!

REPLY
@rmftucker

I'm experiencing the same problems with my husband's financial situation. He has Alzheimer's with vascular dementia so I take care of all his business, as I have for 63 years since the day we were married. He has always handed me his pay check and I was the one to see that all the bills were paid, and that there was money enough to go around. Suddenly VA has to have his permission to even talk to me on the phone. We did fill out a form and finally got him to make a little faint mark that we witnessed giving them permission to talk to me, but still all the paperwork has to be signed by him. They don't recognize my Power of Attorney or that I am trustee of his Miller Trust.

It has been one hassle after another since Medicaid insisted we check with VA to see if he was entitled to any other assistance other than medical and prescription. I went to our county VA commission and they helped me complete an extensive form with financial information. He was award a VA Aid and Assistance Pension since he had dementia and was in a nursing home. This was just over a year ago.

Then in November the VA finally discovered that he was married although this was plainly documented on the application so they direct-deposited the back pay. Then in February after the automatic yearly increase in Social Security and his VA pension, Medicaid said his income was too great and I had to establish a Miller Trust to receive his monthly payments and then I would need to pay his co-pay for the nursing home and the amount that was my share for my monthly maintenance since my IPERS and Social Security didn't amount to what Medicaid thought I should have for monthly income. In April I finally got the approval from Medicaid and thought all was well.

Then in July I got a notice from VA that his pension had been revoked from July 2017 (when he first were approved) to the present and he owed them $25,000 of overpayment. Back to the County VA commission and the Director contacted the director of the office in Minneapolis. He got an email back that it had been a mistake and they had it corrected. I got no notice all all on any of this. When I checked his Trust account to be sure the payment had been made before I wrote the check for the co-pay, VA had deposited $9,050 plus his monthly pension payment. Back to the VA office, and we sent another financial statement (same as before. I always keep a copy and just copy the amounts over to the new copy). Then I get a letter which was dated July 27 and I received Aug 6 (must have come by Pony Express) that they had recalculated and I only owed them $13,000. Saturday I finally received a letter from them with an financial accounting of his account. Back to VA office and called his friend in Minneapolis and we sent in another large envelope of the documents he had sent previously and copies of the email he had received a month ago with a request that they send me a letter informing me of any action taken. Now we wait again. I will have to check to see if deposit is made before I write the September check to the nursing home.

I haven't even tried to contact Medicaid about any of this yet. Just another headache. I don't know where the accountants in Minneapolis got their education, but they must had played "hooky" too much. My elementary math from my BA in Education is all the advanced bookkeeping I have and I can keep better account of my money than they seem to do. Sorry I've rambled on but I have to once in a while to be able to face another day.

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@rmftucker - VA needs to have some kind of training sessions for it's employees!!!! My brother-in-law passed earlier this year and my sister-in-law received so much conflicting, or just plain erroneous information from different government agencies about what was due her and what was not.
And the paperwork was, as you said, overwhelming - especially for a little old lady in her 80s who doesn't see well.

REPLY
@IndianaScott

Hello @ihatediabetes I can relate to what you are saying! Big time! The paperwork demands on caregivers can be huge and as you point out, frequently overwhelming! One of the frustrating aspects for me what how often I seemed to be having to put the same information into each organization's specific forms or formats! Ohhhh that one really used to tan my hide! I'd take them a copy of what I did for the last organization and they would smile and say 'we're sorry but it has to be on OUR form!' OMG! The same information! GRRRR!

To help a bit I took to writing pretty generic paragraphs on each major area: care, medical history, prescriptions, finances, etc. and then did a lot of cut and paste into their forms. If they weren't electronic I'd even just literally cut a copy and scotch tape it to their form! Got me some dirty looks, but I have thick skin!

I also set up an electronic calendar on my email account (gmail in my case) and one night put in all the deadlines I needed to meet and set automatic reminders for a week before, two days before, and one day before. It wasn't foolproof, but it did help in many cases.

What hacks have you found to help you manage your avalanche of paperwork? I am sure there are tricks that can help everyone!

Strength, courage, and peace!

Jump to this post

I just found out that Metro Transit stopped transporting my son to day program because I didn't fill out some form for metro mobility. Shuttle did not come to pick up or drop off. This is Twin Cities metro mobility. Now I have to go find out what form they need to start up the rides again. I did not know about metro mobility form update. This is another example of getting choked by the paperwork. I don't know how to handle all of it. I don't even know what new forms are in works. I swear the government keeps coming up with new forms and reporting requirements. That's what happens when you need taxpayer provided services. They make you jump through hoops and people drop off. I think that's how it works.

REPLY
@IndianaScott

Hello @ihatediabetes I can relate to what you are saying! Big time! The paperwork demands on caregivers can be huge and as you point out, frequently overwhelming! One of the frustrating aspects for me what how often I seemed to be having to put the same information into each organization's specific forms or formats! Ohhhh that one really used to tan my hide! I'd take them a copy of what I did for the last organization and they would smile and say 'we're sorry but it has to be on OUR form!' OMG! The same information! GRRRR!

To help a bit I took to writing pretty generic paragraphs on each major area: care, medical history, prescriptions, finances, etc. and then did a lot of cut and paste into their forms. If they weren't electronic I'd even just literally cut a copy and scotch tape it to their form! Got me some dirty looks, but I have thick skin!

I also set up an electronic calendar on my email account (gmail in my case) and one night put in all the deadlines I needed to meet and set automatic reminders for a week before, two days before, and one day before. It wasn't foolproof, but it did help in many cases.

What hacks have you found to help you manage your avalanche of paperwork? I am sure there are tricks that can help everyone!

Strength, courage, and peace!

Jump to this post

I found out metro mobility does an update every five years. So I just have to sign a paper. This one is easy.

REPLY

Dearest @ihatediabetes , can I ever identify with you. I wish you and I lived down the street from each other. We could crank up some music, put the kettle on, and enjoy a hot cuppa before we tackle the mountains of paperwork.

I have calendars and planners, baskets and folding files, binders and desks. All in an attempt at some semblance of order and peace. We homeschool our little Einstein, and we love it. But there is so, so much paperwork. And it all has to be done in a timely manner. I have had two foot surgeries this summer and it is rather difficult to navigate through every single VERY imporatant piece of paper.

It didn't help matters that I had to print out the forms for admission and registration. Well, somebody, we won't say who, dragged their feet and waited until the last possible moment to purchase the ink. After signing about fifty sheets of paper and declaring on my Aunt Fran's grave that everything I have declared is the Gospel Truth, I am ready to hand deliver the check for the Homeschool covering.

Thank God the Administrator is not usually in her office except on certain days. I know she is beginning to think I am some member of the Witness Protection Program. Frankly, at this point, I don't even care. Just having to fill out even MORE paperwotk, and send the Homeschool Legal Defense Association $40.00 more to expedite the process of applying, makes me want to sign myself up for a nice , long stay at Happy Valley Sanitarium.

I'm totally serious. I pay my taxes. I don't lie to my dentist when he suspects me of chewing food on the side of my temporary crown, which broke and came off, by the way. I have my correct weight on my driver's license. I tell the truth and nothing but the truth when I witness an altercation, a car wreck, or an incident of discrimination. I'm a nice person. Kids and babies love me. I teach classes at church and play the piano.

I don't deserve this and neither do you. We are the Rosie the Riveters of this generation where brilliant minds are driven senseless while completing umpteen forms that ask you the same questions repeatedly, to try and trick you to say the wrong thing. Which is the right thing. But we are honest women! We are going to say the right thing!

Enough of this, I say! It is time for us to stand up and do the right thing! Let us make our way to Starbucks, and then do some retail therapy. To support the economy, of course! Be strong, my sisters! Do not let that mountain of paperwork defeat you! Let us be free! Oh...and don't forget. "We are better together!" This is Mamacita, Mayo Clinic Volunteer Mentor, signing off!

REPLY
@ihatediabetes

I found out metro mobility does an update every five years. So I just have to sign a paper. This one is easy.

Jump to this post

Oh, thank God!

REPLY
@rmftucker

I'm experiencing the same problems with my husband's financial situation. He has Alzheimer's with vascular dementia so I take care of all his business, as I have for 63 years since the day we were married. He has always handed me his pay check and I was the one to see that all the bills were paid, and that there was money enough to go around. Suddenly VA has to have his permission to even talk to me on the phone. We did fill out a form and finally got him to make a little faint mark that we witnessed giving them permission to talk to me, but still all the paperwork has to be signed by him. They don't recognize my Power of Attorney or that I am trustee of his Miller Trust.

It has been one hassle after another since Medicaid insisted we check with VA to see if he was entitled to any other assistance other than medical and prescription. I went to our county VA commission and they helped me complete an extensive form with financial information. He was award a VA Aid and Assistance Pension since he had dementia and was in a nursing home. This was just over a year ago.

Then in November the VA finally discovered that he was married although this was plainly documented on the application so they direct-deposited the back pay. Then in February after the automatic yearly increase in Social Security and his VA pension, Medicaid said his income was too great and I had to establish a Miller Trust to receive his monthly payments and then I would need to pay his co-pay for the nursing home and the amount that was my share for my monthly maintenance since my IPERS and Social Security didn't amount to what Medicaid thought I should have for monthly income. In April I finally got the approval from Medicaid and thought all was well.

Then in July I got a notice from VA that his pension had been revoked from July 2017 (when he first were approved) to the present and he owed them $25,000 of overpayment. Back to the County VA commission and the Director contacted the director of the office in Minneapolis. He got an email back that it had been a mistake and they had it corrected. I got no notice all all on any of this. When I checked his Trust account to be sure the payment had been made before I wrote the check for the co-pay, VA had deposited $9,050 plus his monthly pension payment. Back to the VA office, and we sent another financial statement (same as before. I always keep a copy and just copy the amounts over to the new copy). Then I get a letter which was dated July 27 and I received Aug 6 (must have come by Pony Express) that they had recalculated and I only owed them $13,000. Saturday I finally received a letter from them with an financial accounting of his account. Back to VA office and called his friend in Minneapolis and we sent in another large envelope of the documents he had sent previously and copies of the email he had received a month ago with a request that they send me a letter informing me of any action taken. Now we wait again. I will have to check to see if deposit is made before I write the September check to the nursing home.

I haven't even tried to contact Medicaid about any of this yet. Just another headache. I don't know where the accountants in Minneapolis got their education, but they must had played "hooky" too much. My elementary math from my BA in Education is all the advanced bookkeeping I have and I can keep better account of my money than they seem to do. Sorry I've rambled on but I have to once in a while to be able to face another day.

Jump to this post

And don't get me started. About insurance and medication. When our boy was first diagnosed with asthma, there was a gap in his insurance coverage. He was rushed to the hospital and given emergency medical attention. They restated what his Pediatrician had said. Asthma.

Prescription in hand, we leave the hospital and head straight to the drive through pharmacy. By this time it is evening and doctor's offices are closed. The meds come through the little metal box, into our eagerly waiting hands. The pharmacy tech hands us the clipboard, where to our horror, we see a bill for right at $500.

My husband says to the clerk, " We have insurance."

Yes sir, you do. But insurance won't cover this particular medicine without prior authorization from the doctor. And the pharmacy closes in one hour.

What would you do? Probably the very same thing we did. Pay for it with a credit card and bite the bullet. Your child's life depends on it.

I never used to be a political person. But things like that, and your husband's situation. My vote counts. I'm going to make somebody listen.

My sympathies are with you. I hope that things settle down for you. You are a very strong person and are to be commended for your persistance. Never give up! You are also a wonderful carer. God bless you!

REPLY
@mamacita

Dearest @ihatediabetes , can I ever identify with you. I wish you and I lived down the street from each other. We could crank up some music, put the kettle on, and enjoy a hot cuppa before we tackle the mountains of paperwork.

I have calendars and planners, baskets and folding files, binders and desks. All in an attempt at some semblance of order and peace. We homeschool our little Einstein, and we love it. But there is so, so much paperwork. And it all has to be done in a timely manner. I have had two foot surgeries this summer and it is rather difficult to navigate through every single VERY imporatant piece of paper.

It didn't help matters that I had to print out the forms for admission and registration. Well, somebody, we won't say who, dragged their feet and waited until the last possible moment to purchase the ink. After signing about fifty sheets of paper and declaring on my Aunt Fran's grave that everything I have declared is the Gospel Truth, I am ready to hand deliver the check for the Homeschool covering.

Thank God the Administrator is not usually in her office except on certain days. I know she is beginning to think I am some member of the Witness Protection Program. Frankly, at this point, I don't even care. Just having to fill out even MORE paperwotk, and send the Homeschool Legal Defense Association $40.00 more to expedite the process of applying, makes me want to sign myself up for a nice , long stay at Happy Valley Sanitarium.

I'm totally serious. I pay my taxes. I don't lie to my dentist when he suspects me of chewing food on the side of my temporary crown, which broke and came off, by the way. I have my correct weight on my driver's license. I tell the truth and nothing but the truth when I witness an altercation, a car wreck, or an incident of discrimination. I'm a nice person. Kids and babies love me. I teach classes at church and play the piano.

I don't deserve this and neither do you. We are the Rosie the Riveters of this generation where brilliant minds are driven senseless while completing umpteen forms that ask you the same questions repeatedly, to try and trick you to say the wrong thing. Which is the right thing. But we are honest women! We are going to say the right thing!

Enough of this, I say! It is time for us to stand up and do the right thing! Let us make our way to Starbucks, and then do some retail therapy. To support the economy, of course! Be strong, my sisters! Do not let that mountain of paperwork defeat you! Let us be free! Oh...and don't forget. "We are better together!" This is Mamacita, Mayo Clinic Volunteer Mentor, signing off!

Jump to this post

I just has my son's annual meeting with county, day program, and residential program. Its always stressful to me. Then I have a mountain of papers to sign. The day program has papers. The residential program has papers. The county social worker has papers. They told me its like signing papers for a mortgage. But how often does a regular person sign mortgage papers?How often do you buy a new house?? But this is something that I do every time we meet for my son's services. And that's still not everything. I still have to do guardian report to court, SSI payee report to social security, MA renewal. Plus I take son to dental and doctor appointments. I am taking son to U dental clinic for dentists that are residents in dental specialties. Like they need experience with high needs patients. Thats what they told me. Now I am taking my son to Mayo Clinic ophthalmology so they can monitor optic nerve. Then I have medical genetics appointment and I have to schedule him for his CT scans for heart and kidneys. I am thinking of sending my son to special needs winter camp so he has fun over break. I sent him to two different summer camps last year. I don't know what I should so day to day. Its floundering all the time. But I just tell all the professionals what I am doing. I think they just watch and observe. Sometimes I think they are trying to learn things from the caregivers and they don't have all the answers. I think we are in lots of research programs and don't even know what they are researching. Haha.

REPLY
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