Hello @danandnan2024, Concierge services might be able to answer any questions you might have about available services. Here's an article on the topic that includes contact information:
-- Concierge services: Navigating your Mayo Clinic visit:
https://connect.mayoclinic.org/blog/mayo-clinic-advocates/newsfeed-post/concierge-services-navigating-your-mayo-clinic-visit/

@danandnan2024, I believe you are referring to Patient Navigators at the Mayo Clinic Comprehensive Cancer Centers. This service is free to Mayo Clinic Comprehensive Cancer Center patients and families at any of our Mayo Clinic locations.

Learn more about it here in the Cancer Education blog:
- Cancer Education: Patient Navigation https://connect.mayoclinic.org/blog/cancer-education-center/tab/patient-navigation/

Here is the contact info for each Patient Navigator team:
- Rochester, Minnesota: cecptnavigator@mayo.edu; 507-266-9288
- Phoenix, Arizona: arzcecptnavigator@mayo.edu; 480-342-4229
- Jacksonville, Florida: flacecptnavigator@mayo.edu; 904-956-8105

@roch may have additional information.

@danandnan2024

In addition to Patient Navigator that Colleen mentioned, Mayo also has volunteers that you will see at Mayo campus. They do not attend appointments with patients, but they do other services to assist staff and make patient experience less stressful. You will often see at various locations to help with directions and answer questions. Sometimes they are in surgical areas to visit with families. I am familiar with Rochester campus, but I assume other campus have similar volunteers.