Concierge services: Navigating your Mayo Clinic visit
Being away from home for medical care can be an uncertain time filled with questions. Mayo Clinic offers free concierge services to all patients visiting Mayo Clinic in Rochester, Minnesota. The Concierge Service team provides:
- Guidance with travel and lodging
- Tourism information
- Community resources
- Personalized service
Chelsea Lockrem is a member of the Mayo Clinic Concierge Service team. Below, Chelsea answered questions about how her team provides unique resources and helps patients plan their visit to Mayo Clinic:
Q. What’s one thing you’d like people to know about Concierge Services?
A. Concierge Services provides so much information for patients, from lodging to the ins and outs of flying to Minnesota, to what’s going on in town while they are here, or how to plan a day trip. We’re here to make this trip as smooth as possible, so the person’s main focus can be on what they intended the trip to be: their health.
Q. What do you enjoy most about your job?
A. I enjoy helping people. Many people who have never been to Rochester think that it’s this huge city like Chicago, and it’s not. It really is a “big, small town” with a lot of super helpful and friendly people. I really enjoy informing people about how the Mayo experience works. It isn’t like you are booking a vacation, so there is a lot of valuable advice that our department can provide to patients when booking their travel.
Q. What’s your favorite moment or story from your work in Concierge Services?
A. My favorite moments come from the patients who are so overwhelmed when they call that they don’t know where to start. By the end of the conversation, they are so thankful for the information and advice I provided them. Many people ask if I can accept a tip, and I say, “No, but you can fill out a comment card. Those are the best tips we can receive!”
Contacting Concierge Services
Mayo Clinic’s Concierge Services is in the Mayo Building, Lobby Level, inside the International Center. In-person hours of operation are weekdays, 8 a.m. to 5 p.m. CDT. No appointment is needed.
Concierge Services is available by telephone and email weekdays from 8 a.m. to 6 p.m. CDT:
For more information, visit Concierge Services.