Mentor Teleconference - October 2017

Mentor Teleconference - October 2017

Wed, Oct 11, 2017
12:00pm to 1:00pm CT

Description

Oct 11 we held our second Mentor & Moderator Teleconference
Topics discussed
1. Introductions Round Robin - 10 minutes
Tell us your name and primary group, and then answer these 2 questions in 30 seconds or less.
  • What aspect of your personality or skill set do you feel adds the most value to Mayo Clinic Connect?
  • What is your favorite past time or activity that helps you re-energize and reconnect with you? (feel free to upload pictures to show us 🙂
2. Creating the Kitchen Table Talk - 10 minutes
How to successfully move conversations from one-on-one to include everyone at the table.
Open discussion about what's working well in your groups and what you'd like to see improve. Let's focus on the social interactions for this discussion and the technology as secondary.
3. Working Better Together - 10 minutes
Shifting roles and responsibilities of the Moderators. What does this mean to Mentors?
What resource, tool or support would like to have to help you in your role as a Mentor?
4. New stuff and ideas: Show and tell - 10 minutes
What's new on Connect? What's coming?
Member Spotlight - a new feature, looking for writers
5. Final Thoughts - 10 minutes
Open discussion
Any of the topics above could take the full hour to discuss. I encourage you to start the conversation here to help us focus our discussion during the teleconference. As always, these are ongoing discussions. I welcome your thoughts.
@rosemarya

My Contribution to the pre teleconference

1. Introduction Round Robin
My name is Rosemary Huckleberry, I live in central Kentucky. I follow Transplant Group and the Visiting Mayo Clinic Group. I also venture into other groups, that are within my experience/comfort level.-Kidney, autoimmune, PICS.
- aspects of personality/skill - I have been on the terrifying and complicated journey to organ failure. Liver failure caused kidney failure. I think that I understand the fear that exists behind the words in the written messages that are posted. I don't want them to feel alone. And I also try to be sensitive to the painful reality that not everyone will have success.
-my favorite past time/activity - I knit/crochet - I have started a Prayer Shawl group at my church. I enjoy the challenge of knitting a sweater. A spiritual joy for me is to be able to play my violin at mass on Sunday mornings (after putting it away for years). Working thru difficult pattern instructions, practicing difficult music passages, and working Sudoku puzzles are challenges that "I can" work thru - and I get a great sense of accomplishment. My favorite is being outdoors, and an annual hiking vacation.

2. Creating Table Talk - I am experiencing a 'hit and miss' with this. Sometimes questions get response. Tagging other members does seem to help. I also notice occasional 'likes' from silent members.
-What's working well - I have noticed 3 distinct categories members in transplant. 1) "Seekers" those with a specific question - get answer, and go silent. 2) "Supporters" - on/off participation, with a few terrific regulars. 3) "Seekers/Supporters" - looking for information and are supporting others at the same time.
I would welcome more of a supporting involvement by the caregivers and living donors.

And any technology is beyond me even knowing what to ask! I still am burdened with my 2-finger keyboarding! And this week, I just realized last week, that I can click on the Mayo shields at the you of page to access the Mayo information that I sometimes need. This may have been mentioned previously, but....

Rosemary

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@rosemarya, I think I will try to evaluate the hits and misses of the discussions mentors and moderators initiate. What ingredients contribute to success vs. lack of response. I suspect it is not the chosen topic in most cases. It is likely a combination of circumstances, not all of which are in our control. However, the more that we can understand what makes successes work, they more likely we are to making more successes. I'll get started on this as part of the next phase of strategic planning and bring it back to the moderators and mentor group for feedback. It'll be an interesting project.

The 3 categories you outlined describes the behaviors or "engagement" ladder in all the groups. We are increasing the number of Seeker/Supporters, i.e., return members. Six months ago they only constituted 7.5% of Connect members. Now more than 11% return. I hope to continue to increase this percentage. The target for next quarter (Oct-Dec) is 15%. Fifteen percent is ambitious since most online communities consider 10% to be a success. I'm confident we can do better than 10% and sustain it.

REPLY
@rosemarya

My Contribution to the pre teleconference

1. Introduction Round Robin
My name is Rosemary Huckleberry, I live in central Kentucky. I follow Transplant Group and the Visiting Mayo Clinic Group. I also venture into other groups, that are within my experience/comfort level.-Kidney, autoimmune, PICS.
- aspects of personality/skill - I have been on the terrifying and complicated journey to organ failure. Liver failure caused kidney failure. I think that I understand the fear that exists behind the words in the written messages that are posted. I don't want them to feel alone. And I also try to be sensitive to the painful reality that not everyone will have success.
-my favorite past time/activity - I knit/crochet - I have started a Prayer Shawl group at my church. I enjoy the challenge of knitting a sweater. A spiritual joy for me is to be able to play my violin at mass on Sunday mornings (after putting it away for years). Working thru difficult pattern instructions, practicing difficult music passages, and working Sudoku puzzles are challenges that "I can" work thru - and I get a great sense of accomplishment. My favorite is being outdoors, and an annual hiking vacation.

2. Creating Table Talk - I am experiencing a 'hit and miss' with this. Sometimes questions get response. Tagging other members does seem to help. I also notice occasional 'likes' from silent members.
-What's working well - I have noticed 3 distinct categories members in transplant. 1) "Seekers" those with a specific question - get answer, and go silent. 2) "Supporters" - on/off participation, with a few terrific regulars. 3) "Seekers/Supporters" - looking for information and are supporting others at the same time.
I would welcome more of a supporting involvement by the caregivers and living donors.

And any technology is beyond me even knowing what to ask! I still am burdened with my 2-finger keyboarding! And this week, I just realized last week, that I can click on the Mayo shields at the you of page to access the Mayo information that I sometimes need. This may have been mentioned previously, but....

Rosemary

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That is a fabulous idea to evaluate the hits and misses, @colleenyoung. That would be so helpful for us to know.

I also think I feel a journal submission coming on! 🙂

REPLY
@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

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How do you know this stuff, @predictable? That's impressive!

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@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

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@lisalucier and @predictable

Yes, I'm always impressed with Martin's knowledge base!

Teresa

REPLY
@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

Jump to this post

I'm a birdwatcher of sorts. Got started with a Birdwatching merit badge in Boy Scouts. Birds are one of the most important indicators of the status of animals on Earth, especially those that are not so much predatory on other animals of significance to life in Nature.

REPLY
@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

Jump to this post

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I’m Kelly DuBois, and I have a ton of groups, but I'd say that most of my work is done in GI and I work to try identify drug issues and suggest pharmacogenomics testing.

What aspect of your personality or skill set do you feel adds the most value to Mayo Clinic Connect?
Having been through so much with so many medical specialties, I can show proof that self-advocacy and medical recovery are truly possible.

My favorite pastime is being a volunteer mentor for my daughter's robotics team (Greater Rochester Robotics FIRST Robotics Competition Team 340). Awesome program for kids in grades 9-12 to be in. Nothing but amazing for everyone involved!

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My apologies but I will not be able participate in today’s teleconference. I am with a patient who is actively dying.
Prayers
Dawn

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Terribly sorry to hear that, @dawn_giacabazi. Sounds like you are in the right place to be present with that patient now.

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@dawn_giacabazi, You are where you should be right now. You patient is fortunate to have you there. Rosemary

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