Replies and @mentions: How do I know who is replying to whom?

Sep 13, 2019 | Colleen Young, Connect Director | @colleenyoung | Comments (6)

You can join discussions on Connect by replying to other members’ messages. You can also mention specific members in your reply so they know you’re responding specifically to them. All replies are seen by everyone.

What is a reply?

A reply is a response to a message or comment. You can reply by clicking or tapping REPLY below the message to which you wish to respond.

REPLY snippet. Replies and @mentions

When someone has replied to a message, you will see who they responded to and a snippet of their message.

1. Click or tap on +(show) and the snippet will expand to display the full message that was replied to.

Show reply snippet. Replies and @mentions newsfeed post

2. Click -(hide) to close the message

Show reply open snippet. Replies and @mentions newsfeed post

Your reply will be seen by and benefit all members who are following the discussion, and they can tell which message you are replying to.

What is a @mention?

A mention is a message or reply that contains another person’s @username anywhere in the message. If you include multiple @usernames in your message, all of those members will get a notification that they have been mentioned by you. 

How to mention a Connect member

  1. Type your message in the compose box. 
  2. Type "@" and member's @username.
  3. Select the username you want from the list that appears. Example: "I agree. @rosemarya what did you find challenging?"
  4. Click or tap POST REPLY to post.

Make sure that you @mention the full username. For example @hopeful is not the same person as @hopeful33250. You want the right member to get a notification that you’ve replied to them.

Learn more tips

 

Interested in more newsfeed posts like this? Go to the About Connect: Who, What & Why blog.

Thank you @colleenyoung Thank you all the information. I'm gong to save it, because my mind can't remember all of it, but I wrote down how to do a private message. There's so many that don't put the @ to the person they are messaging too. I tell them sometimes. Is there a way to let every one know? Remember I think I can help you on the Mayo ? Can't think of what it is called. Jeanie

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@lilypaws

Thank you @colleenyoung Thank you all the information. I'm gong to save it, because my mind can't remember all of it, but I wrote down how to do a private message. There's so many that don't put the @ to the person they are messaging too. I tell them sometimes. Is there a way to let every one know? Remember I think I can help you on the Mayo ? Can't think of what it is called. Jeanie

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Thanks @lilypaws for your public comment on this blog post. When you @mention my username, it is still a public post for the benefit of everyone in the group discussion. Putting a person's @username is an option, not a obligation. It can help to distinguish who a person is addressing, but sometimes people are writing to everyone. Does that make sense?

REPLY

So when I have 138 messages like I do now….how do I delete them? It makes me crazy to see so many unanswered messages, but I don't know how to get them to go away. I would spend my whole day on this site if I answered them all. So how do I delete/

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@lizzier

So when I have 138 messages like I do now….how do I delete them? It makes me crazy to see so many unanswered messages, but I don't know how to get them to go away. I would spend my whole day on this site if I answered them all. So how do I delete/

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Lizzie,
Here's how to delete your notifications:
1. Click your @username or profile image in the upper right corner.
2. Select "Notifications" from the menu that opens.
It will take you to the Notifications page: https://connect.mayoclinic.org/notifications/
3. Select "Actions" (blue button)
4. Select "Clear all notifications."

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It feels like a breath of fresh air. It's just me. Others probably don't get antsy about stuff like that, but I feel like I have to respond, and I don't like the way it feels. Thanks so much. I like this site, but I have another life, and it can feel a bit overwhelming when they stack up. Whew! Thanks so much.

REPLY
@lizzier

It feels like a breath of fresh air. It's just me. Others probably don't get antsy about stuff like that, but I feel like I have to respond, and I don't like the way it feels. Thanks so much. I like this site, but I have another life, and it can feel a bit overwhelming when they stack up. Whew! Thanks so much.

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Thanks for the feedback. I react that way too. We are currently working on improving the onsite notifications.

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