What to expect and chances of getting in?

Thanks, Colleen. I find it unconscionable that they are so cavalier about the process promising that you will hear back from them in 2-3 business days and then not living up to that promise. As a full-time caregiver for my wife who had liver transplant surgery, followed a year later by liver resection surgery due to problems in the biliary tree, all at Mayo, I have to keep canceling or rescheduling my health appointments because I'm usually at Mayo with her as it's a never-ending going back and forth with the schedule changing often. I've changed my primary 3 times in the 10 years we've been in Jacksonville as I've been unable to receive the quality of care I had been used to, and I have seen the quality of care she has received at Mayo. I'm starting to feel like chopped liver.

@usdiplomat One thing to remember is this: while we may hear the response time, there are also other factors in play. Perhaps the person who needs to coordinate things is gone for a couple days. Perhaps they are researching where/ when to fit you in, and are waiting for answers from other departments.

When I was in a manufacturing company and would be asked the timelines for a product, after confirming with the production manager, I always added a couple of days. The timelines from that production manager was "best case scenario". This way, if there was a glitch, the added days I gave to the customer would save us. Perhaps if you can think of not getting a response like you want, in terms of they are trying for you, it will be easier to take.
Ginger

Thanks, Colleen. I find it unconscionable that they are so cavalier about the process promising that you will hear back from them in 2-3 business days and then not living up to that promise. As a full-time caregiver for my wife who had liver transplant surgery, followed a year later by liver resection surgery due to problems in the biliary tree, all at Mayo, I have to keep canceling or rescheduling my health appointments because I'm usually at Mayo with her as it's a never-ending going back and forth with the schedule changing often. I've changed my primary 3 times in the 10 years we've been in Jacksonville as I've been unable to receive the quality of care I had been used to, and I have seen the quality of care she has received at Mayo. I'm starting to feel like chopped liver.

@usdiplomat, please note that I removed the PDF that you attached with your post. Mayo Clinic Connect is a public site, so I didn't want your personal identifying information posted.

I'm sorry that you did not hear back in the time period promised. Here's how it usually works.

Completing the online form is the first step in the appointment process. Next, a scheduler should call you at the time you requested on the form (within 3 business days). During that call the scheduler learns more about your primary concern and why you wish an appointment. They can also help decide which department you should first visit.

Have you spoken with a scheduler? Or are you further along in the process where the physician team is reviewing your medical records, history, etc.? This part can take longer than 3 business days.

I have not spoken to anyone regarding the current request that I completed 15 days ago. No one bothered to call or send an email.

I'm really sorry to hear that. I encourage you to follow up with the Central Appointment Office in Jacksonville.

Jacksonville, Florida
Central Appointment Office
904-953-0853
8 a.m. to 5 p.m. Eastern time
Monday through Friday

I've sent identical self-referrals twice over the last 6 or so weeks, and have yet to hear anything at all.

I found that each patient needs to be their own advocate or have someone be their advocate. Here is a part from an essay I wrote: "I was to receive a call from the scheduling department "soon." What does "soon" mean in Minnesota? A week went by and I called them, but there was no progress. Another week went by and I wrote a message on the patient portal, should've done that in the first place. A day later I received a phone call from the scheduling department. (Advocate for yourself or fall through the cracks.)"

Alas, I'm portal-less.