Telephone Medical Information Review phone call

Posted by Laurie, Volunteer Mentor @roch, Apr 12, 2022

FYI,
Mayo has started doing "Telephone Medical Information Review" phone calls prior to some appointments. I had one this morning for an oncology appt tomorrow. The representative said they just started this week. Quick 5 minute call to review items they use to do in office prior to seeing provider.

I verified that Mayo was not charging me for phone call.

The call will show up on your portal as an appointment.

Here are questions they asked me, yours may be different based on type appointment.
• Review Medication
• Preferred pharmacy
• Allergies
• Medical devices
• Any questions about upcoming appointment

Laurie

Interested in more discussions like this? Go to the Visiting Mayo Clinic Support Group.

Helen, Volunteer Mentor | @naturegirl5 | May 29, 2023

You can change the phone call appointment time and date if the assigned does not work for you. I had a phone call appointment in April about a week before an upcoming in-person appointment. The time of the day did not work for me and I easily changed it on the Mayo patient portal to a time that did work for me. As others here have written I did receive reminders about the call. The call came at the time scheduled - that is the time I rescheduled on the patient portal. It was very quick and easy.