in reply to@scottrl You better believe it! This is just what I need this morning after trying to communicate with someone on the phone who I ended up screaming at because I could not understand her accent. I finally told her that the best way to say numbers to a hearing impaired person is as follows" 24 56 67 etc., as opposed to 245667. I apologized to her, and while I could have asked for someone else who could speak English, I refrained. I have just about reached my "tipping point" for the day, and it is only 1110.