@bluebillie, thank you for reporting your experience to the office of patient experience. Mayo Clinic would want to know to improve through retraining or guidance. I can't guarantee a different outcome, but I know that several members have shared that they were accepted as a patient at Mayo after initially being denied. There are many factors that contribute to acceptance, including things like availability of appointments and a specific departments capacity. Having worked in healthcare management, I realize I'm telling you what you already know. 🙂