@zygmund Armed with your information, I would suggest going in person, if possible, to the billing office and explaining things in a calm and intelligent manner. In my experience when dealing with errors, they are expecting us to get upset and yell. When I just pull out the facts and express myself, they do not have a reason to ignore me.

They probably had to put someone down for the primary doctor, so they used who was in your records. I can certainly understand that frustration, from his and your standpoints!

Please let me know how you fare?
Ginger