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DiscussionThe Chat Room: A place to talk about this and that
Just Want to Talk | Last Active: Oct 16, 2024 | Replies (203)Comment receiving replies
Replies to "Thank you for your response. They have now had 14 days to respond, I was told..."
@zygmund Armed with your information, I would suggest going in person, if possible, to the billing office and explaining things in a calm and intelligent manner. In my experience when dealing with errors, they are expecting us to get upset and yell. When I just pull out the facts and express myself, they do not have a reason to ignore me.
They probably had to put someone down for the primary doctor, so they used who was in your records. I can certainly understand that frustration, from his and your standpoints!
Please let me know how you fare?
Ginger