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The Patient Portal—Help or Hindrance?

Just Want to Talk | Last Active: Feb 17 12:10am | Replies (227)

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@buckwild

I’m new to the Mayo Clinic. The patient portal seems difficult to navigate….I can’t seem to find a way to contact all members of my care team, only my medallion doctor. What am I missing? TIA

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Replies to "I’m new to the Mayo Clinic. The patient portal seems difficult to navigate….I can’t seem to..."

Welcome @buckwild, I have used the patient portal for quite a few years now and have never seen or needed an option to contact all members of my care team. Normally I just contact my primary care doctor using the Send message function. I'm a patient through Rochester Mayo but it sounds like you have healthcare through the Mayo Clinic Medallion Program in Arizona or Florida. I don't think it's available in Rochester.

--- Mayo Clinic Medallion Program: https://www.mayoclinic.org/departments-centers/mayo-clinic-medallion/sections/overview/ovc-20462968

Can you send a message to your medallion doctor and ask them to also send it to all members of your care team?

Hi @buckwild, I'd like to add my welcome. I think you're wise to get tips on using the Mayo Clinic portal from fellow members here. @johnbishop has given a few tips that may help.

You may also be interested in this related discussion specifically about the Mayo Clinic patient portal:
- Mayo Clinic Patient Portal: How do I find it? Do you use it?
https://connect.mayoclinic.org/discussion/mayo-portal/
If you'd like to contact someone for support in using Mayo's portal, you can click "Get Help" in Support on the portal. Here's the link to call or submit an online request:
“Get Help” https://onlineservices.mayoclinic.org/patientportal/content/get-help