← Return to Recent changes to Mayo Clinic patient portal

Discussion

Recent changes to Mayo Clinic patient portal

Visiting Mayo Clinic | Last Active: Jun 23, 2023 | Replies (37)
Comment receiving replies
@fre6821

I am Two year post kidney transplant and I seem to have fallen in the cracks. I cannot get anyone to answer my message and it feels like no one cares. The changes in the portal prove that. I can get in but no one answers my messages. I had wonderful communication until the change in the portal. It feels like Mayo wants everyone to use the online and they are forgetting that a great majority of their patients are older. We can’t maneuver like the younger people who grew up in the computer age.

Jump to this post

Replies to "I am Two year post kidney transplant and I seem to have fallen in the cracks...."
Lori, Volunteer Mentor | @loribmt | May 25, 2023

Oh dear, that’s horrible to feel like you’ve fallen through the cracks and aren’t getting any responses from your transplant team. That’s very unusual.

So you never had any issues with contact through the portal until after the changes? I’m wondering what happened there… I know you had difficulty initially with finding your appointments so I hope you’re more comfortable finding those now. But you should certainly be able to have messages answered from your team.

I’m going to flag this to see if we can’t get to the bottom of why you’re not getting a response.

Just for clarification, when you send messages, are you directing it to a specific doctor or transplant team?
When the message program prompts you with a leader to your address your message do you choose “non-urgent Medical quesiton” or “Follow up Question” ?

This has to be so frustrating for you. Have you tried calling then number provided by your transplant team?

VIEW AND REPLY
Colleen Young, Connect Director | @colleenyoung | May 25, 2023

@fre6821, I agree with @loribmt. If you need help from your transplant team, please call them or your transplant social worker.

Arizona
Mayo Clinic Transplant Center
5777 E. Mayo Blvd.
Phoenix, AZ 85054
Phone: 800-344-6296

Florida
Mayo Clinic Transplant Center
4500 San Pablo Road
Jacksonville, FL 32224
Phone: 904-956-3309

Minnesota
Mayo Clinic Transplant Center
200 First St. SW
Rochester, MN 55905
Phone: 866-227-1569

Let me give you a few places to get help specifically for the portal.

If you would like to talk to someone and get personal help with navigating the new portal (Patient Online Services), contact Mayo's Concierge Services at 507-538-8438 https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services.

You can also click Get Help on the portal for help https://onlineservices.mayoclinic.org/patientportal/content/get-help

VIEW AND REPLY