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Anyone experience multiple CMV resurgences post kidney transplant?
Transplants | Last Active: Dec 29, 2022 | Replies (107)Comment receiving replies
My experience is that straightening out billings at any institution can be complicated and take some time. To be sure that you get your anticipated return call be sure to check spam calls or blocked calls! I was viewing my records this morning and there is a Notice about just that - phone calls being blocked by phone filters. Check your patient portal to see if you got the list of number so that you have a correct phone number for your Mayo location in your contact list so that it will not be blocked by your iPhone.
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Hi @rosemarya, thanks for chiming in. I've been trying to get this resolved since June 2022. My husband had his transplant in March 2022 but we didn't get to see the EOBs until June. The EOBs showed that Mayo had bill the claims as out-of-network. As you know, insurance verification is done from transplant workup, pre/post transplant. Whenever you're deactivated they have to reverify your insurance before they put you back on list. So they have verified our insurance all along and at no time did they mention that our insurance does NOT have in-network access. In fact, I just checked with Member Services and they confirmed our insurance is in-network with Mayo Clinic Az. I posted this issue under "Visiting Mayo Clinic" but didn't get much response. I've called Mayo Billing about this matter and they absolutely were not helpful; they are waiting for someone to tell them how to proceed. I'm just wondering who I can talk to about this matter and get it resolved!!