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DiscussionChronic Pain members - Welcome, please introduce yourself
Chronic Pain | Last Active: 3 hours ago | Replies (7067)Comment receiving replies
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Oh my, that is not the "Medtronic Model" of patient care. You are going to need to be your own advocate to get the service and care you need.
It is the responsibility of their tech to help you get the machine set up and operating optimally. Please contact her, and work your way up through their customer service to get the help you need. They may need to assign a next-level technician if this is not the usual use of the device. If necessary, get your doctor involved.
Do you have contact information for the technician? If not, look into the material they gave you about the device to find it.
Sue
Welcome @galwaygirl, There are a few discussions on the Medtronic spinal cord stimulators that might be helpful.
-- Has anyone tried the HF10 Spinal Cord Stimulation Device?:
https://connect.mayoclinic.org/discussion/hf-10-spinal-cord-stimulation-device-relieves-back-and-leg-pain/
-- Spinal cord stimulation: Will Nevro help when Medtronic didn't?:
https://connect.mayoclinic.org/discussion/nevro/
Sorry to hear the Medtronic rep left the device for you to setup. The manufacturer's website might have some helpful information on the setup and use.
-- https://www.medtronic.com/us-en/healthcare-professionals/products/neurological/spinal-cord-stimulation-systems/intellis-platform.html
Have you seen this YouTube video on the stimulator use and setup? https://youtu.be/Xr-lEtiRy4o