Hi @pal131, Sharon. I'm really sorry to hear about this. Were you able to talk to the schedulers to get things lined up better? Have you downloaded the patient portal? It can make some of this easier. If you haven't used the patient portal and would like some help with it, the Concierge Services can walk you through it. You can contact them here:

Mayo Clinic Concierge Services
https://www.mayoclinic.org/patient-visitor-guide/minnesota/concierge-services
By phone 7 a.m. to 6 p.m. CT, Monday-Friday: 507-538-8438
Email: concierge@mayo.edu

I'll also encourage you to share your experience with the Office of Patient Experience. They will want to know about this. Here's how to reach them:
Mayo Clinic Office of Patient Experience
https://www.mayoclinic.org/about-mayo-clinic/patient-experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

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