This a response for the HF10 stimulator.
When my pain management doctor suggested this device, telling me they would put a test device out side of the body with the leads going into my back to see if would help.
The temp device was installed. I was ecstatic I got about a 40 percent of pain reduction. Finally I was going to get some relief and to get some of my life back.
So the permanent device was installed. I immediately had problems it burned when charging. They told me it should stay charged for about 3 days not so. The relief was hardly measurable. They reprogrammed the device. It at least felt like it was starting to show some function but the burning when charging was intensifying.
Quick note this is about Oklahoma personal. When I kept telling them about the problems they told I didn't know what I was talking about. I ask about maybe I got a bad device. Their response was they don't have bad devices.
Things just got worse. It started taking longer to charge as long as 1.5 hours which got worse. The device just kept getting hotter every charge attempt. It finally got to the point it would not charge or when you finally got it to say it was charged it would show a short time latter that it hadn't charged if at all. If any at all. Even the representative had problems connecting to it.
When he was able to connect to it he kept telling me I hadn't charged it in two weeks or sometimes longer. I said that is what I had been complaining about. With the charging issues and it getting so hot when it tried to charge that it was unbearable.
They just kept telling me I didn't know what I was talking about. To the point they would not answer my calls anymore. I have this device in my back for 3 years now that it has never worked correctly or was helpful and the staff would not listen to me.
You might get proper support in another state and representatives that at least will listen to you. I truly feel that I have a defective device and if it had been replaced I would have the results that the trial version results it had gave me.
Here in Oklahoma they are only concerned about their numbers. My pain management doctor no longer recommends this product since all representative visits was in his office and knew of the results.
I get no response from HF10.. With my results and experience I would not recommend this device. Their website only post responses that they want you to see and post no others. They control what you see or hear.
Hello @mrgreen, Welcome to Connect. I'm really sorry to hear the HF10 spinal stimulator has not helped you and can understand how frustrated and disgusted you are with the company representatives and the technicians not listening to what you told them about the device getting hot while charging. You mentioned not being able to get help from doctors in Oklahoma. Have you thought about seeking help from a major teaching hospital or health facility like Mayo Clinic?