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sallysunshine (@sallysunshine)

e-consults

Heart & Blood Health | Last Active: Apr 7 2:10pm | Replies (9)

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@colleenyoung

@sallysunshine, thank you for explaining. You're referring to eConsults that facilitate communication between providers on behalf of the patient. They work like this. Your doctor documents question(s) about your particular situation and orders the eConsult to consult with a specialist. The Mayo specialists review the information and provide an opinion. Then you and your doctor review the specialist's opinion and decide next steps.

It sounds like the eConsult approach was not satisfactory for you and that you would prefer to meet face-to-face with the specialists rather than through your doctor. And you also feel like the specialists were not getting the full picture of you. That's not a good feeling.

As you can see from @Erinmfs' message, eConsults worked well for her. But they are not right for everyone or in every situation.

Mayo Clinic wants you to feel confident in the care you receive. Please refer to my earlier message and either send your follow-up question through the patient portal and/or request an in-person appointment with the specialists. You may wish to discuss this with the Office of Patient Experience.

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Replies to "@sallysunshine, thank you for explaining. You're referring to eConsults that facilitate communication between providers on behalf..."

Hi Colleen, Your advice is good, but too little too late. I have zero confidence in the quality of medical care and the integrity of medical care as administered by the doctors who engaged in e-consults and completely disregarded the life-threatening abnormalities that they chose to not mention in their reports. I would never want to see either of these doctors, and they were assigned to be part of my medical care team. At this point, I'm questioning what quality of care I can expect from other doctors at Mayo, who are likely to assume that the information in my medical chart is adequately accurate, when it is not. I'll be cautious and careful and cognizant of the fact that I'm likely better served by medical professionals who have old-fashioned methods of ensuring they are getting it right.