← Return to e-consults

sallysunshine (@sallysunshine)


Heart & Blood Health | Last Active: Apr 7 2:10pm | Replies (9)

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Hi @sallysunshine,
Mayo Clinic offers both in-person and virtual care. Video and phone visits can be preferred options for some patients before, after or in place of face-to-face care. Virtual visits, or e-consults, have been especially helpful during the pandemic when travel and in-person visits are a challenge.

Mayo Clinic wants you to be a part of your care. If you are left with more questions than answers following your e-consult, I urge you to continue asking questions. You can:

A. Contact your care team with follow-up questions using Patient Online Services, Mayo Clinic's patient portal. You can login or create an account here: https://onlineservices.mayoclinic.org/content/staticpatient/showpage/patientonline

B. Speak with someone about your experience at Mayo Clinic's Office of Patient Experience. A Patient Experience staff person will help address concerns about your care experience here at Mayo Clinic. If you would like to share a concern, please complete the online feedback form (https://mccoreprodcrmextncast.blob.core.windows.net/$web/ShareAConcern.html) and someone will contact you within three business days. Or you can call or email them.

Mayo Clinic Office of Patient Experience
Phone: 844-544-0036 (toll free)
Email: opx@mayo.edu

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Replies to "Hi @sallysunshine, Mayo Clinic offers both in-person and virtual care. Video and phone visits can be..."

When I said e-consult, I did not mean virtual or phone visit. I've had Mayo doctors who never talked to me and who wrote diagnostic reports about me based upon a single test, without even bothering to request pertinent medical records or to inquire about my medical history. Very, very sloppy medicine. I'm not sure why Mayo is doing this with some patients. It is exceedingly low quality medical care.