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Mentor Teleconference - October 2017

Mentor Teleconference - October 2017

Wed, Oct 11, 2017
12:00pm to 1:00pm CT

Description

Oct 11 we held our second Mentor & Moderator Teleconference
Topics discussed
1. Introductions Round Robin - 10 minutes
Tell us your name and primary group, and then answer these 2 questions in 30 seconds or less.
  • What aspect of your personality or skill set do you feel adds the most value to Mayo Clinic Connect?
  • What is your favorite past time or activity that helps you re-energize and reconnect with you? (feel free to upload pictures to show us 🙂
2. Creating the Kitchen Table Talk - 10 minutes
How to successfully move conversations from one-on-one to include everyone at the table.
Open discussion about what's working well in your groups and what you'd like to see improve. Let's focus on the social interactions for this discussion and the technology as secondary.
3. Working Better Together - 10 minutes
Shifting roles and responsibilities of the Moderators. What does this mean to Mentors?
What resource, tool or support would like to have to help you in your role as a Mentor?
4. New stuff and ideas: Show and tell - 10 minutes
What's new on Connect? What's coming?
Member Spotlight - a new feature, looking for writers
5. Final Thoughts - 10 minutes
Open discussion
Any of the topics above could take the full hour to discuss. I encourage you to start the conversation here to help us focus our discussion during the teleconference. As always, these are ongoing discussions. I welcome your thoughts.
Mentor
Rosemary, Volunteer Mentor | @rosemarya | Oct 11, 2017
In reply to @colleenyoung "Teresa, I'm so glad that you set the ball in motion here to get the teleconference..." + (show)
@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

Jump to this post

@predictable, @johnbishop - I once saw one in my yard. It took my breath away because of the vivid shade of blue! I ran inside and identified it in a bird book, and wrote the date (I don't know why the date). But for the next 3 years it returned near the exact same date. This was in southern KY near TN border. I thought maybe we were on a migratory route but not sure why just one. We've moved since. Rosemary

REPLY
Mentor
John, Volunteer Mentor | @johnbishop | Oct 11, 2017
In reply to @colleenyoung "Teresa, I'm so glad that you set the ball in motion here to get the teleconference..." + (show)
@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

Jump to this post

This year was the first year I've seen any of the Indigo Buntings but I've heard from others they are around.

REPLY
Mentor
Rosemary, Volunteer Mentor | @rosemarya | Oct 11, 2017
In reply to @colleenyoung "Teresa, I'm so glad that you set the ball in motion here to get the teleconference..." + (show)
@colleenyoung

Teresa, I'm so glad that you set the ball in motion here to get the teleconference discussions started before Wednesday. I invite others to share their thoughts on my questions above, especially those of you who cannot make the call: @johnbishop, @vdouglas and @llwortman.

Kitchen Table Talk
I like Teresa's example of kitchen table talk (https://connect.mayoclinic.org/discussion/things-to-monitor-what-to-tell-your-doctor/).
@mentioning everyone in your group works well for small burgeoning groups. However as groups get larger, this may no longer tenable. But you can @mention a subset of members. Inviting multiple people to discussions gives everyone the confidence (even lurkers) to contribute. It recognizes that everyone has something valuable to add. This also eliminates any one person being the sole person responding to every post.

I call this kitchen table talk. I often use analogies of in-person situations when referring to online communities. A large group sitting around the dining room table or kitchen table offers a great visual. Around a table everyone jumps into the fray. You might start a one-on-one conversation with the person next to you. Then someone across the table joins in, making it a 3-way conversation. Naturally as more people join in, you also listen and jump in only where and when you have something to contribute. The onus is not on you to respond to each person after they have spoken. That would be weird at a kitchen table wouldn't it? I look forward to discussion the inherent risks in that behavior and how to encourage healthy kitchen table talk.

What is working well in your groups?

Jump to this post

Make a note on your calendar, John! Rosemary

REPLY
Moderator
Colleen Young, Connect Director | @colleenyoung | Oct 11, 2017
In reply to @dawn_giacabazi "My apologies but I will not be able participate in today’s teleconference. I am with a..." + (show)
@dawn_giacabazi

My apologies but I will not be able participate in today’s teleconference. I am with a patient who is actively dying.
Prayers
Dawn

Jump to this post

I agree with Lisa and Rosemary. You are where you are needed. We send our strength to support you in the great work you do and compassion you bring to your work.

REPLY
Moderator
Colleen Young, Connect Director | @colleenyoung | Oct 11, 2017

Hi everyone,
So great to connect with all of you today and hear your voices.
Here is a link to the slides that I presented. https://docs.google.com/presentation/d/1IbZ7wxr2jnkimAb7BkAmlLx09j0pXmBI5oP5usr-lIA/edit?usp=sharing
In the notes of each slide, I have provided additional information and links that you may find useful or interesting.

To listen to the meeting, use this link https://drive.google.com/file/d/0B5ue8cJoSiDObnUxSFlkMmtGT0E/view?usp=sharing (Please skip the first 3:00 minutes.)

Please let me know if you have any trouble opening these files. I know that we didn’t have enough time to cover everything in our call today. Let’s use the Mentors and Moderators group to continue the conversation. I’ll be posting quite a bit of information over the next day or two. Exciting news to share and always interested in your ideas and sharing tips.

REPLY
9 replies
Von, Alumni Mentor | @vdouglas | Oct 11, 2017

@colleenyoung, (trying to not use names) I've been super busy and playing catch-up. I will attempt to review the presentation this evening. Thank you for all that you do for so many people.

REPLY
21 replies
Jamie Olson | @jamienolson | Oct 12, 2017

Good morning!
I apologize for my participation absence yesterday. It was great to hear everyone's voices! I was listening to all of you while driving to a class for EPIC training. Here is my post conference contribution.

My primary groups are eye/ ENT and visiting mayo clinic

What aspect or skill set do you I feel ads the most value to mayo clinic connect?

I feel that my skill set that benefits me most is empathy and compassion. I feel able to really connect with members and or mentors.

The aspect that I feel adds the most value to my work on mayo clinic connect is my view from being a clinical assistant for 17 years and seeing what patients experience firsthand while living with a medical history. I feel I add most value to conversation on connect when I can suggest to a member to advocate for themselves. Being a clinical assistant for so long I have seen alot of patients that don't know how to advocate or don't ask enough questions from their providers. Or don’t follow up with appointments or are embarrassed to not understand what their provider has consulted about in the office and in turn come to mayo Clinic Connect and ask what their doctor meant by….. I believe that being a patient there's a lot of vulnerability and a large amount of responsibility in seeking answers for your health care and asking questions when you don’t understand- and this should be a priority for everyone. I really enjoy encouraging members to do this and makes me feel helpful.

In my free time I enjoy creating pottery. Working dual positions as a clinical assistant and in social media, my positions keep me very busy. It's a loud and very active work environment and while I am working with Clay on a pottery wheel it helps me to be creative, quiet my mind and not to think about anything.

Again, great hearing from all of you yesterday. 🙂

Jamie

REPLY
6 replies
Mentor
Terri Martin, Volunteer Mentor | @windwalker | Oct 12, 2017
In reply to @jamienolson "Good morning! I apologize for my participation absence yesterday. It was great to hear everyone's voices!..." + (show)
@jamienolson

Good morning!
I apologize for my participation absence yesterday. It was great to hear everyone's voices! I was listening to all of you while driving to a class for EPIC training. Here is my post conference contribution.

My primary groups are eye/ ENT and visiting mayo clinic

What aspect or skill set do you I feel ads the most value to mayo clinic connect?

I feel that my skill set that benefits me most is empathy and compassion. I feel able to really connect with members and or mentors.

The aspect that I feel adds the most value to my work on mayo clinic connect is my view from being a clinical assistant for 17 years and seeing what patients experience firsthand while living with a medical history. I feel I add most value to conversation on connect when I can suggest to a member to advocate for themselves. Being a clinical assistant for so long I have seen alot of patients that don't know how to advocate or don't ask enough questions from their providers. Or don’t follow up with appointments or are embarrassed to not understand what their provider has consulted about in the office and in turn come to mayo Clinic Connect and ask what their doctor meant by….. I believe that being a patient there's a lot of vulnerability and a large amount of responsibility in seeking answers for your health care and asking questions when you don’t understand- and this should be a priority for everyone. I really enjoy encouraging members to do this and makes me feel helpful.

In my free time I enjoy creating pottery. Working dual positions as a clinical assistant and in social media, my positions keep me very busy. It's a loud and very active work environment and while I am working with Clay on a pottery wheel it helps me to be creative, quiet my mind and not to think about anything.

Again, great hearing from all of you yesterday. 🙂

Jamie

Jump to this post

@jamienolson , Hi Jamie! You make pottery; I already can't help but like you. I feel that you hit a cord when you said the word "vulnerability" when it comes to being a patient. That is so true. Patients are usually at the mercy of the care provider to know how to treat them. That can sometimes involve a lot of trust, especially when battling rare orphan diseases. The group that I mentor falls into that catagory, therefore, we have to self-advocate quite a bit.

REPLY
Jen, Alumna Mentor | @sandytoes14 | Oct 13, 2017
In reply to @vdouglas "@colleenyoung, (trying to not use names) I've been super busy and playing catch-up. I will attempt..." + (show)
@vdouglas

@colleenyoung, (trying to not use names) I've been super busy and playing catch-up. I will attempt to review the presentation this evening. Thank you for all that you do for so many people.

Jump to this post

@vdouglas Hi Von, I think it's perfectly acceptable to use the persons name. Are you feeling you shouldn't use the name because we use the @ with the username to direct a response?
Jen

REPLY
Von, Alumni Mentor | @vdouglas | Oct 13, 2017
In reply to @vdouglas "@colleenyoung, (trying to not use names) I've been super busy and playing catch-up. I will attempt..." + (show)
@vdouglas

@colleenyoung, (trying to not use names) I've been super busy and playing catch-up. I will attempt to review the presentation this evening. Thank you for all that you do for so many people.

Jump to this post

Hi Jen @sandytoes14 , No, you have just stumbled upon one of the other issues I suffer with called "Google Paranoia".

To make a long story short, I have had the feeling that i'm being watched by Google. Just an example, If I am looking for a lawn mower part on my home computer the exact part that I need, along with options and other suggestions, will pop up on my work computer and my wife's cell phone. I'm thinking, "how is it possible that Google can read my mind?". So I'm just being very careful about what I put on the computer, Google is watching.

I'm mostly just kidding of course but no matter how I try to explain myself it comes out sounding just like the above explanation. it was just a desire to be discrete. Time will probably help me get over it.
Thank you being so thoughtful to help me out with this J_n.

REPLY
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