Given that we're reading this fabulous article on a social website, I'd like to point out that item #2 "Listen with our eyes (make eye contact)" is not an option in a forum like Connect. But Connect members, especially mentors compensate for the lack of visual contact by increasing the intensity of listening with their hearts and open minds, often reading between the lines to "hear" what is not written.

I completely agree that listening creates connections, builds friendships and circles of trust, and reduces isolation and misunderstandings.

@nyanjoklam, thanks for this great post!