@merpreb I did speak with the social worker and nursing administrator early this week. They did explain the nurses know the residents the best, (in the facility) but also agreed that when calling about a hemorrhoid issue it would be an inappropriate time to bring up DNR status. They did say the nurses will go to them (social worker and administrator) if they feel there is a need and then a care conference will be scheduled to discuss it. They are going to address this with all nurses about when and how DNR status changes are addressed with the family to prevent this from happening again. I am hoping it was a lapse in judgement and will try to give the benefit of doubt but will also keep an eye on it best I can. I do understand that with the ongoing Covid pandemic procedures and normal meetings have not been occurring as they usually would. They were very apologetic and understood my concern.