JK, thank you for your message. My PCP does respond to my portal messages, most of which are not urgent, naturally. In this cae, as I couldn't reach him I did need his advice, certainly before closing the office. I got a call re the portal the next day, after getting an VI from the Crucial Care. And, saw him at the Friday appt.
This is a very good doctor. A good diagnostician.....He's been my PCP for over 20 years, so he knows me well and has been totally frustrated at times with my crazy health issues that are many and weird....autoimmune, etc. I do not want to leave him, but I must now if I can't get to him when I need him.
I'm sending him a message today via portal and let him know more re the phone calls and difficulty getting an answer re this situation.I think a lot of the problem now is that I am seeing everyone else at Mayo. I won't go to any of the specialists his offices uses, only Mayo. I can see some change in attitude with a couple of office staff, and with him. I can't stand the thought of a new PCP!
Thanks again, JK, and blessings to you!
@ess77 I went through something similar with my PCP. His office often did not respond to portal messages as quickly as I would have liked, one time I sent a message and he apparently was on vacation. His office didn't bother to let me know that it would be a while before he would be back, which I think they should have. The final straw though was when he let my bones fall through the cracks. He didn't order a DEXA for me for five years after having a DEXA showing osteopenia. I had a minor hip fracture which made me ask him if I should have a DEXA. Sure enough, I was very overdue so he ordered one and I have advanced osteoporosis. His excuses for not ordering a DEXA were very flimsy. Still, it was hard to leave him because I had been going to him for over 5 years and we had built up a rapport. I actually miss him! My new PCP is highly regarded but I don't feel the bond with her that I did with him. It really is hard to break in a new PCP! I hope when you find one that you like him/her.
I also do not go to the specialists they want to refer me to, I had my liver transplant at Mass General and I go there for everything that requires a specialist now.
JK