Thank you barbb. It's evolutionary. We, who live with HL, know what we need IF we have learned that ourselves. So many have not. And, it's the hearing healthcare industry that has failed to teach us. I respect audiologists. I respect ENT medical professionals. However, I know, as you do, that unless you live with hearing loss yourself, it's very hard to understand how it affects a person. I'm in a discussion right now with a healthcare professional who has hearing loss herself. She is devastated by the way people at her work place treat her. She is unhappy and depressed. See's no answers. It's so hard to believe that the people she purchased hearing aids from (I don't know who they are), did not tell her about assistive technology. This goes on and on and on and on.