I have a Caption Call phone and it is pretty good. Main problem is that it often does not print out what is being said accurately. This is really an issue when dealing with banks and businesses where numbers are important. I have learned to always tell people at the beginning of the conversation about my hearing loss, the phone and ask them to speak clearly, slowly. Most people are very helpful but tend to forget as the conversation goes on. As of three weeks ago I can no longer hear anything even with hearing aids so I really rely on this phone. I also am doing a lot more business stuff online.... another learning curve.